Description
Your Impact will be
- Develop and maintain robust and accurate end-to-end knowledge of processes and applicable procedures
- Assist in the monitoring of project-related issues or escalations and build response strategies and actions to address issues
- Facilitate the requirements gathering of customer workflows to complete the system designs
- Utilize core knowledge to perform analysis of client workflow and processes. Generate recommendations to optimize usage and integration of various third-party software.
Present recommendations to client and work with client to agreement on an implementation plan
- Work collaboratively to assess impact of change requests for effort estimation and capacity planning purposes
- Train the customers on the use of the software using a variety of platforms
- Utilize a CRM system for issues tracking and resolution
- Develop client facing implementation training manuals and guides
- Assist in the monitoring of project-related issues or escalations and build response strategies and actions to address issues
- Work with the project team to ensure on time deliverables for the entire project
- Work with IT project teams and business units to help gather business requirements to aid in the design and development of software applications
- Understand and meet Harris Healthcare goals regarding implementation, revenue, and performance metrics
- Other duties as assigned
What we are looking for
- Bilingual - French and English. The ideal candidate would be bi-lingual French / English as this role is expected to work closely with customers in the province of Quebec and internationally
- BS or higher degree in a Clinical field preferred
- Ability to travel to the client site up to 50% at key times
- Excellent interpersonal and communication skills including effective listening, strong presentation skills, and ability to convey complex information in easy-to-understand terms both in writing and verbally
- Must adapt to varied situations and multi-task during complex implementations with varied priorities and objectives
- A self-driven and resourceful individual who proactively seeks solutions
- Excellent communication, presentation and interpersonal skills required
- Experience with Microsoft Office (Excel, Word, PowerPoint, etc.)
What would make you stand out
- Workflow experience in the Quebec market
- Healthcare workflow expertise as required by product line / modules with proficiency in at least one major module or product line
- Previous experience in installation of health information systems preferred with a strong working knowledge of hospital operations
- Experience with Microsoft Dynamics, JIRA, Helix, Confluence, or other CRM systems
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