Collection specialist Offres d'emploi - Hamilton, ON

Backed by Laurentian Bank

With Northpoint's foundation and reputation in the industry built, Laurentian Bank, which has been in business for over 170 years, acquired Northpoint Commercial Finance in 2017. With over $45 billion in assets, a solid cultural alignment and variety of financing solutions, Laurentian Bank ensures stability for the foreseeable future while allowing Northpoint Commercial Finance to maintain its personal, flexible approach.

Northpoint Commercial Finance offers businesses across North America personal, flexible financing options such as inventory finance, equipment finance and asset-based lending to support their business growth needs.

This position will be focused on Equipment Finance and Lease Financing with Northpoint Commercial Finance in Canada.

Responsibilities

• Contact customers that have delinquent accounts
• Analyze payment problems and work with customers to identify and implement solutions within company policies
• Monitor both inbound collection calls, and shared collection email box
• Meet specific targets related to individual collection worklists
• Determine when accounts require escalated review based on payment patterns
• Maintain accurate customer files
• Develop and maintain relationships with external partners
• Coordinate with various departments and external partners for problem resolution
• Identification and realization of opportunities for process optimization and automation
• Seek out industry trends and organizational knowledge to understand alternative approaches / solutions
• Create and maintain documents, diagrams and process maps for operational processes; establish and maintain user and training guides with written content
• Review compliance and regulatory requirements
• Provide training on best practices and provide subject matter guidance to team members
• Perform all tasks of similar or general nature requested by his or her superior or required for the job

Qualifications

What Laurentian Bank has to offer you

The total compensation offered by Laurentian Bank encompasses a comprehensive range of benefits, highlighting our commitment to the well-being and success of our employees.

Here are some of the key points of our offering :

We are committed to creating a fulfilling professional environment where your skills are valued, and your well-being is a priority. Join us for a rewarding career at Laurentian Bank.

Inclusion and Accessibility

At Laurentian Bank, we believe everyone belongs. We are committed to fostering an inclusive work environment that reflects the diversity of our customers and our communities and where everyone feels like they belong and can thrive. To this end, we encourage applications from individuals from equity-deserving groups, including Indigenous persons, racialized and persons with disabilities, marginalized genders and the 2SLGBTQIA+ community.

We strive to offer a flexible and accessible work experience that is inclusive of everyone. If at any time you need an accommodation, please let us know.

PIPEDA

We may collect, use or disclose your personal information for the purpose of establishing an employment relationship with you.