Centre d'appel Offres d'emploi - Mississauga, ON

Job Description

Job Description

Overview

We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!

Start your phenomenal career with Allied Universal today!

Job Description

The Control Centre Operators for our National Communications Centre will be responsible for intake, triage and escalation of all types of incidents reported to the center, with the assistance of the Supervisor. The Operator will also be responsible for documentation and data entry, monitoring various systems and responding to email and telephone calls in a professional and timely manner.

Job Title :    Control Centre Operator - (Bilingual French and English an asset)

Position :     Full-time

Salary :      $21.00 - $23.00 / hr

Schedule : Sunday - Saturday

Shift :         Various and Rotational

The NCC Operator will handle incident reporting, document and data entry and respond to email and telephone calls in a professional manner.

RESPONSIBILITIES :

• Dispatch of personnel and escalation based on event type
• Performs intake, triage and escalation functions for all incidents reported to the center
• Deals with issues and incidents that are potentially sensitive or may put persons at risk
• Applies the appropriate professionalism, maturity and tact to manage the incident
• Escalates incidents to the Supervisor immediately when unable to manage the situation at his / her level
• Supports incidents as documented or directed to do so by the Supervisor, or other authorized persons
• Advises the Supervisor of urgent matters, life safety incidents, etc., in a timely manner to ensure the appropriate triage is applied and the appropriate steps are taken
• Follows procedures, work instructions and other directions from the supervisor, Allied Universal management, and the client
• Collects information and data, creates and provides reports, maintains effective communications with a wide variety of stakeholders
• Performs data entry in a timely, accurate and inclusive manner
• Adheres to and promotes the client's and Allied Universal policies and procedures at all times
• Liaises with employees and vendors in a helpful, cordial and proactive manner
• Participates in departmental meetings as required
• Communicates concerns, process improvement ideas or other opportunities for improvement to the Supervisor
• Performs other duties as required

QUALIFICATIONS :

EDUCATION :

BENEFITS :

Disclaimer :

As part of our standard hiring process, all candidates considered for employment with Allied Universal are required to undergo a background check. This background check may include, but is not limited to, criminal history, employment verification, degree verification and professional verification.

Closing

Allied Universal®  provides unparalleled service, systems and solutions to the people and business of our communities, and is North America's leading security services provider. Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information :  .

Requisition ID

2025-1380100