Center Offres d'emploi - Lorraine, QC
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Center • lorraine qc
Dernière mise à jour : il y a 3 jours
For nearly 40 years, Bath Fitter has been perfecting its process to meet the needs and provide the best bathtubs for everyone.
Our showers and bathtubs are made of shiny acrylic that is easy to clea...Voir plusDernière mise à jour : il y a 3 jours
Permanent full-time position (40 hours a week).Schedule : must be available during call center opening hours, Monday to Sunday between 8 : 00 am and 8 : 00 pm.
Carrefour, Laval, QC H7T 2R5, Canada.We are...Voir plusDernière mise à jour : il y a 14 jours
Customer Service Agent – French (Work From Home or On-site).IO Solutions Contact Center is looking for French-speaking candidates who enjoy challenges and love helping customers over the phone.Unde...Voir plusDernière mise à jour : il y a plus de 30 jours
The Contact Center Solutions Advisor is responsible for managing, configuring, and optimizing the systems and technologies used in contact center operations.
This role is essential to ensuring a sea...Voir plusDernière mise à jour : il y a 5 jours
Remote Market Research Panel - Call Center Agent Welcome (Part Time / Full Time) - No Experience.Our company is looking for qualified candidates to take part in paid national and local focus groups...Voir plusDernière mise à jour : il y a 29 jours
Bilingual Customer Service Representative (Loyalty Program).Salary : $18-$20 / hour, with potential increase after 3 months (performance-based).
Open end contract role with high possibility of extensio...Voir plusDernière mise à jour : il y a plus de 30 jours
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digit...Voir plusDernière mise à jour : il y a 7 jours
Company experiencing exponential growth in recent years is looking for a Distribution Center Team Manager for their day or evening shift.
Do you like a productive, fast-paced environment? Your role ...Voir plusDernière mise à jour : il y a plus de 30 jours
Cloud Network and Security infrastructure architecture, design and implementation.Competencies : Digital : Microsoft Azure, VMware vSphere, Network Routing(WAN Technology).At least 10 years of exper...Voir plusDernière mise à jour : il y a 11 jours
AIM Tuition Assistance Program .Employee Assistance Program (EAP).Schedule : must be available during call center opening hours, Monday to Sunday between 8 : 00 am and 8 : 00 pm.Carrefour, Laval, QC H7T...Voir plusDernière mise à jour : il y a plus de 30 jours
If you are looking for a job where you will have significant responsibility, this is the one for you! As a Security and Response Officer, you will play a key role in keeping people safe.We are look...Voir plusDernière mise à jour : il y a plus de 30 jours
Reporting to the Senior Manager, Operational Excellence, the Project Manager demonstrates Lean leadership through the application of continuous improvement and problem-solving tools.He / she coaches ...Voir plusDernière mise à jour : il y a plus de 30 jours
Vous aimez le travail en entrepôt et aimer les emplois qui bougent? Vous recherchez un nouveau défi à temps plein? Notre client, un leader dans la gestion des documents corporatif est présentement ...Voir plusDernière mise à jour : il y a plus de 30 jours
Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.
No call center representative agent experience needed.Call ...Voir plusDernière mise à jour : il y a 17 jours
Water treatment center of excellence.Do you want to contribute to the rapid growth of a Quebec business? Do you have an intrapreneur profile and are effective in motivating a team to achieve their ...Voir plusDernière mise à jour : il y a plus de 30 jours
Notre client du secteur de la construction est à la recherche d'un analyste de crédit permanent à temps plein pour rejoindre son équipe dynamique et au rythme rapide.
Le candidat idéal aura un minim...Voir plusDernière mise à jour : il y a plus de 30 jours
Data Analyst - Contact Center & CX
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Cuso InternationalLaval, QC This Volunteer Placement is Located in : .Addis Ababa, Addis Ababa, Ethiopia.Eligibility : Open to Canadian Citizens and Permanent Residents of Canada only.
If you are passionate about Resource Mobiliz...Voir plusDernière mise à jour : il y a 21 jours
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Earn automatically with your 3D Mall.Activate it for $19.90.This is work from home online with guaranteed earnings.No experience required.
ClubshopBlainville, Quebec Working online with ClubShop Rewards means working alongside a reliable, modern, and dynamic company, serving consumers and companies all over the world.
ClubShop Rewards has been offering a serious...Voir plusDernière mise à jour : il y a plus de 30 jours
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Deputy Director - Mining and Industrial Sector
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Territory Manager Halifax Nova Scotia.
Whirlpool CorporationVille de Laval,Quebec,CAN Your responsibilities will include Ensure flawless execution of merchandising, advertising, and trade program plans from the buying center office down to the retail floor Work directly with senior ...Voir plusDernière mise à jour : il y a plus de 30 jours
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Data Analyst - Contact Center & CX
Bath FitterSaint-Eustache, QC, CAIl y a 3 jours
Type de contrat
- Temps plein
Description de posteProven experience in data analysis, with expertise in predictive and prescriptive analytics applied to contact centers, as well as in-depth knowledge of operations and key performance indicators (call management, agent performance, service levels). Proficiency in BI tools, including Tableau and Power BI, for creating interactive dashboards and tracking performance indicators. Strong understanding of statistical methods and data modeling techniques, with experience in ETL and data warehousing. Advanced expertise in Excel (pivot tables, charts, advanced functions) for data analysis and visualization. Awareness of best practices in data quality and compliance with data protection regulations (GDPR, CCPA). Proficiency in French, spoken and written. Develop and deploy predictive models and prescriptive frameworks to optimize scheduling processes and overall contact center performance. Analyze contact center data (call volumes, wait times, first call resolution rates, etc.) to identify trends and operational gaps. Leverage data from multiple sources (call logs, CRM systems, scheduling platforms) to generate strategic insights aimed at improving customer interactions and operational efficiency. Create and maintain interactive dashboards in Tableau to track real-time performance and historical trends of contact center metrics. Prepare and present regular reports that translate complex data into clear, actionable insights to improve call handling, agent performance, and customer satisfaction. Collaborate with contact center managers and operational teams to understand business challenges and tailor analyses to address specific needs. Propose continuous data-driven improvements to optimize agent scheduling, call routing, and overall service quality.
Who are we?
For nearly 40 years, Bath Fitter has been perfecting its process to meet the needs and provide the best bathtubs for everyone. Our showers and bathtubs are made of shiny acrylic that is easy to clean and can be installed in just one day. Convenient! Every day, the people at Bath Fitter strive to do better; to improve products and customers' lives. Our vision is to be an excellent employer and business partner.
At Bath Fitter, we offer an engaged culture, a collaborative environment focused on mutual support, autonomy, and innovation. We are a growing organization that prioritizes employees and their quality of life. That's why we're proud to be certified as " Great Place to Work" & "Most Admired Corporate Cultures in Canada."
In summary, what does the role entail?
As a Data Analyst, you will be responsible for optimizing our contact center operations by leveraging prescriptive and predictive analytics. With your expertise in BI tools like Tableau and advanced analytical frameworks, you will provide strategic insights to enhance call management, agent performance, and the efficiency of in-home appointments, ultimately contributing to improved customer experience and increased operational performance.
Why become a part of the Bath Fitter Team?
- Flexible schedule;
- Group insurance;
- Retirement plan with employer contribution;
- Paid vacation, personal days, and additional holidays during the festive season;
- Employee & corporate discounts;
- Develop expertise in Canadian and American markets;
- Hold a key position within the team;
- Gym at the St-Eustache headquarters;
- Bistro that will make you want to come to the office (varied, delicious meals subsidized by BathFitter);
- Employee assistance program;
- Social club;
- Many other benefits to discover by joining Bath Fitter!
What is the ideal profile for this position?
As a Data Analyst, Contact Center what will your responsibilities be?
We believe life is too short to not be passionate about what we do every day. Note that we are first and foremost looking for an authentic person to help us achieve our mission.
We look forward to meeting you.
LI-MG1
Goudreau
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