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- North York, ON
- business process consultant
Business process consultant Offres d'emploi - North York, ON
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Business process consultant • north york on
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Senior Consultant, Business Process Transformation
Toronto, Canada
Momentum Financial Services is a leading provider of financial services in North America. For 40 years, we've been committed to providing financial solutions that meet the evolving needs of consumers and business owners. Through our retail network of over 400 locations, known as Moneymart, Insta Cheques and the Cheque Cashing store, we provide access to cash and related products to help our customers achieve their goals.
Our highly skilled workforce puts customers first in everything we do. We serve 2 million people annually with diverse and innovative financial products such as loans, cheque cashing, money transfer and prepaid cards. Through this ever-evolving suite of services, we empower customers to manage their finances and improve their lives.
GENERAL FUNCTION
We are seeking an experienced Senior Consultant, Business Process Transformation to lead initiatives that drive efficiency and enhance operational performance. The ideal candidate will leverage critical thinking, problem-solving, and innovative approaches to analyze processes, identify improvement opportunities, and implement solutions that deliver tangible business results.
DUTIES / RESPONSIBILITIES
- Conduct interviews and facilitate kaizen sessions to gather stakeholder feedback and uncover operational challenges.
- Conduct thorough current state analysis of business processes to identify inefficiencies, bottlenecks, and pain points.
- Job shadow employees to gain practical insights into processes and identify improvement opportunities.
- Analyze data from customer touch points, Voice of the Customer (VOC), and end-user feedback to derive insights that inform process transformation initiatives focused on improving experience, efficiency, and effectiveness.
- Leverage Lean Six Sigma and other methodologies to design future-state workflows that enhance efficiency and effectiveness.
- Develop comprehensive documentation, including workflows, standard operating procedures (SOP)s, and process maps, to ensure clarity and standardization.
- Develop and implement metrics to monitor process performance and ensure continuous improvement.
- Collaborate with cross-functional stakeholders to design future-state processes that align with organizational goals; prioritize and implement agreed-upon solutions.
- Provide expertise in process automation and explore opportunities to leverage Robotic Process Automation (RPA) tools.
- Act as a trusted advisor to leadership, providing data-driven insights and recommendations to inform decision-making.
- Partner closely with the Business Process Transformation Team and Change Management to drive adoption and long-term success of transformation initiatives.
- Conduct regular research and training to remain current with emerging trends, technologies, and best practices in process optimization and automation to continuously identify innovative solutions for the organization.
EDUCATION
EXPERIENCE
SKILLS
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