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Groupe RP.Repentigny, Québec, CanadaTechnical support agent
Randstad CanadaVarennes, Quebec, CA- CDI
- Quick Apply
A parking management technology solutions company, based in Varennes, is looking for a technical support agent who is curious and interested in programming (XML).
We want to talk to you if you have experience in software and hardware technical support, are bilingual and live near Varennes.
Read more to find out if this opportunity is for you or someone you know.
Advantages
100% on-site position in Varennes
Involved team and leaders, open to collaboration and mutual support
An opportunity to learn and acquire new skills
A variety of tasks on both hardware and software
Responsibilities
- Monitor and respond to requests for assistance with terminal problems and customer requests.
- Terminal troubleshooting
- Communicate with customers to understand configuration needs
- Monitor terminals
- Generate scripts
- Perform quality assurance
- Create and manage support tickets
- Provide remote assistance or training with customer (as required)
Qualifications
Basic knowledge of computer hardware
Experience in computer problem solving / debugging
Excellent communication skills
Strong organizational skills
Fluency in English and French, as customers are located in Quebec, other provinces and internationally.
Knowledge of XML and XAML - an asset
Summary
Would you like to find out more about this opportunity?
Do you meet certain criteria and want to discuss it?
Know someone who fits what we're looking for?
Please contact me!
André Perron
https : / / www.linkedin.com / in / andr%C3%A9-perron-963b0760 /
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.