Personal Banking Associate - Repentigny (Full Time)

Personal Banking Associate - Repentigny (Full Time)

Location : Repentigny, Quebec, Canada

Hours : 37.5 hours per week

Line of Business : Personal & Commercial Banking

Compensation : $45,700–$61,000 CAD per year (base)

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.

Job Description

At TD Canada Trust, we are the frontline of TD Bank. We build deep, long‑lasting relationships with our customers by performing a broad range of service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers.

In this role, a typical day may look like :

• Engage customers in day‑to‑day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions.
• Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters.
• Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking.
• Support the frontline staff with scheduled cash and non‑cash transactions; resolve critical issues and report non‑standard matters to management.
• Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence.
• Participate in the timely and accurate completion of business processes and procedures.
• Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics.
• Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives.

Job Requirements

Language Requirement (Quebec Only)

Sans Objet

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