Application Development & Support Specialist

Application Development & Support Specialist * Burlington, ON * Full-time, permanent role (Monday – Friday), Remote working is a possibility. * Opportunities for growth and development About Us PHD Solutions Inc. is a boutique provider of custom-built software solutions for the modern enterprise. We specialize in creating large-scale, distributed solutions running on the web as well as mobile and embedded devices. Our clients hail from a range of industries including security firms, Transportation & Logistics and Health Care. We have a casual environment, offer an excellent work-life balance and a great corporate culture. We all love what we do and support one another in personal and professional development. We know that it’s okay to not have all the answers but believe it’s important to be excited about learning new things and finding creative solutions to problems. Here’s what else we offer: * Hybrid / Remote working conditions * Competitive salary * Health benefits * 3 weeks’ paid vacation to start * Profit sharing potential The Opportunity We are looking to expand our team in order to meet demand for our expertise. We’re looking for people who understand that excellent software design is a work of art. People who strive to do their best at all times. People who are up to the task of tackling difficult challenges and thriving on the satisfaction gained when the challenge is met. As an Application Development & Support Specialist, here’s what you’ll be doing: * Working closely with client stakeholders to review and resolve Tier 2 and Tier 3 support requests. * Coordinating with the development team to report and prioritize bugs and work on implementing system improvements. * Monitoring and maintaining the platform by executing specific tasks as required. * Suggesting and implementing features and utilities that enable continuous improvement. * Debugging and addressing bugs * Implementing appropriate features This is an exciting opportunity to play in multiple buckets of the development process and create something spectacular. You’ll enjoy mentorship from our senior team members, and have many opportunities to learn, grow, and expand your skills, while serving as a mentor to more junior team members too. If this sounds like something you might be interested in, let’s talk! Requirements and Qualifications * Strong technical acumen and the ability to diagnose and resolve complex issues related to web-based applications. * 3+ years .NET C# web development experience * 3+ years technical support / software development experience * 3+ years relational database, database management experience (preferably MS-SQL Server). * Familiarity with React and TypeScript * Strong spoken and written English communication skills to interact effectively with both technical and non-technical users. * Excellent organizational, problem-solving, and critical-thinking skills. Nice to have qualifications: * Previous experience in a technical support role is highly preferred. How to Apply Our online application will give you the option to apply to this role as a complete person – not just a resume. The application will assess your qualifications, personality traits and workplace preferences, and should take 10 to 15 minutes to complete. After submitting, you'll receive an email inviting you to log in and view your assessment results. We believe that diverse teams build better products, and as such we are committed to equal employment opportunity for all applicants. We will review applications, with priority given to those who have completed the assessment and look forward to hearing from you.