Associate Vice President, Client Service Centre

Associate Vice President, Client Service Centre page is loaded## Associate Vice President, Client Service Centreremote type : Hybrid Workinglocations : Burnaby, BCtime type : Full timeposted on : Posted Yesterdayjob requisition id : R0033417

• Who We Are
• We are
• BC’s largest Insurance Broker
• and looking for individuals to grow with us! A career at HUB means your career opportunities are endless. From auto, personal or commercial lines, claims, employee benefits, administration, to becoming a full-time producer or account manager, we have a role for you. Our culture is renowned within the industry, and we value our people. Helping our clients protect what matters most is crucial to who we are, and we are on the lookout for those who share the same passion.
• What We’re Looking For
• We're looking for an Associate Vice President for our Client Service Centre who thrives in a fast-paced environment, enjoys a challenge and is excited about supporting a growing team and hitting targets!Requirements
• Minimum Level 2 General Insurance License
• 5+ years of insurance experience
• Strong leadership background with experience leading a team
• Experience working in a contact centre environment is considered an asset
• A Day in the Life
• In partnership with the VP, develop and execute the annual business plan with a focus on + Overall new business and business retention + Exceptional client experience & client outreach + Service model strategy + Best practices + Industry involvement + Mentoring, training and development
• Ensure consistent and effective application of insurer, HUB corporate policies and procedures as they apply to the business or to the employees
• Collaborate on forecasting, budgeting, and workforce planning to optimize call center operations
• Execute strategies for continuous improvement of key performance metrics including + Contact Center metrics such as : average speed of answer, service levels, abandon rates etc. + New Client Acquisition + Prospect Business Conversion Rate + Outstanding Activities + Renewal / Retention + Accounts Receivable + Division Profitability + Customer Satisfaction Scores
• Develop sales strategies including referral programs, inbound upsell and outbound dialing initiatives to drive revenue growth and customer acquisition
• Assess market and identify current and prospective opportunities to obtain new clients; monitor business results and take appropriate corrective action when
• necessary to ensure targets are met
• Provide leadership, support and collaborate with other business areas as needed
• Other duties and responsibilities as assigned
• Where This Can Take You
• We invest in our employees! We offer hands-on coaching and mentorship, alongside extensive sales training to ensure you succeed, today and tomorrow. Your journey with HUB can open doors to a diverse, rewarding career within the insurance industry and beyond!
• What We Offer
• Competitive base salary
• Company matching RRSP contributions
• Tuition financing and career-related training and development
• Customizable flexible benefits options for you and your family
• Mental and physical wellness initiatives
• A positive, collaborative and team-oriented environment
• Ongoing personal and career development
• The expected salary range for this position is $90,000 to $120,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions.
• Our Culture Starts with You
• We are looking for
• SELF-STARTERS
• with an
• ENTREPRENEURIAL
• mindset who will take
• OWNERSHIP
• of their business
• We want you to be
• INNOVATIVE
• and open to sharing your ideas
• You work with
• URGENCY
• while providing a high level of
• PROFESSIONAL SERVICE
• towards our customers, communities, & colleagues.
• You are a
• TEAM PLAYER
• who positively impact those around them; We
• MOTIVATE
• each other to
• GROW TOGETHER
• You work with a high degree of
• INTEGRITY
• and
• ACCOUNTABILITY
• If this sounds like a place you want to be or want to talk to us about the role and opportunities, contact us or apply now. To find associated positions at our HUB simply search
• myHUBbc
• as a keyword in the search bar on our !Department Account Management & ServiceRequired Experience : 5-7 years of relevant experienceRequired Travel : No Travel RequiredWe endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.Hi, we’re HUB.In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.About HUB InternationalHeadquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.

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