Talent.com
Bilingual Call Center Representative

Bilingual Call Center Representative

Prime HiresHalifax, NS, Canada
14 days ago
Job type
  • Permanent
  • Full-time
Job description

Job Description

Job Description

Job Title : Customer Service Professional - Bilingual III

Location : Hybrid (Tuesday / Wednesday / Thursday in-office in Halifax)

Contract Duration : November 4, 2024 - May 9, 2025

Possibility of Extension / Conversion to Full-Time : Potential for contract extension

Schedule Hours : Training for 5 weeks (Monday to Friday, 9 : 00 a.m. - 5 : 00 p.m. AST). After training, rotational shifts between 9 : 00 a.m. and 9 : 00 p.m. AST, Monday to Friday.

Key Responsibilities :

  • Answer inbound calls (7 hours daily) from internal and external clients.
  • Provide follow-up support for group insurance plan files.
  • Participate in monthly coaching sessions and weekly role-specific micro-learning.
  • Engage in collaboration opportunities, including call debriefing and shadowing colleagues.

Candidate Requirements (Must-Have Skills) :

  • Bilingual in French and English – Proficient in both languages (read / write / speak) and able to explain complex terms clearly.
  • 5-7 years of customer service experience – Experience in a contact center, retail, or other service sectors.
  • Demonstrated problem-solving abilities.
  • Tech-savvy with experience using Microsoft apps (Teams, Outlook, etc.)

    • Nice-to-Have Skills :

  • Experience with various web-based and computer applications.
  • Background in group benefits.
  • Previous experience in an information center.

    • Company Description

    At Prime Hires our mandate is simple – provide top-tier talent to our clients and unsurpassed career opportunities to our candidates while ensuring the best fit for both. We are perfectionists who excel at working to ensure we have a perfect match. With experience spanning almost 3 decades and offices across North America, we have built our reputation on the strong relationships and trust of our clients and candidates. Our expertise is in Temporary, Contract and Permanent placements in Finance, Accounting, Administrative & Clerical, Office Operations, Contact Centre, and Technology.

    Company Description

    At Prime Hires our mandate is simple – provide top-tier talent to our clients and unsurpassed career opportunities to our candidates while ensuring the best fit for both. We are perfectionists who excel at working to ensure we have a perfect match. With experience spanning almost 3 decades and offices across North America, we have built our reputation on the strong relationships and trust of our clients and candidates. Our expertise is in Temporary, Contract and Permanent placements in Finance, Accounting, Administrative & Clerical, Office Operations, Contact Centre, and Technology.