Hardware Sales Specialist

About MealSuite

MealSuite builds end-to-end foodservice technology for healthcare and senior living organizations. Our mission is to help care teams deliver better dining experiences with less effort. We’re a fast-growing team working on meaningful problems that directly impact patient and resident care.

About the Role

We’re looking for a detail‑oriented and solutions‑driven Hardware Sales Specialist to join our Sales Operations team . Reporting to the Director, Solutions Engineering , you’ll be supporting both the sales and hardware teams to deliver on-time hardware shipments, ensure highly accurate configurations and first-time installation successes, and maintain smooth operational procedures.

What You’ll Do

• Support the Sales Team – Support AE and AM teams in identifying hardware needs for new and existing customers, and prepare accurate quotes, proposals and bundle recommendations using current vendor pricing and MealSuite standards.
• Work Cross-functionally – Coordinate hardware configuration, staging and shipment readiness with configuration teams, partner with Implementation and Hardware Operations to align installation schedules with hardware readiness and SaaS go-live dates, and provide hardware demos to support customer / prospect conversations.
• Liaise with our Customers – Track orders through fulfillment and delivery, proactively communicate status to internal teams and customers, serve as the primary point of contact for post-sale hardware activities, coordinate vendor warranties and RMAs, and partner with CX / AM to resolve customer claims promptly.
• Be the Subject Matter Expert – Maintain up-to-date knowledge of hardware products, specifications and vendor pricing to ensure profitable and compliant sales.
• Build Process Improvements – Identify and recommend opportunities to streamline, automate or optimize the hardware fulfillment workflow, collaborate with the Hardware Manager on lifecycle metrics and surface insights for improvement, and maintain process documentation, checklists and internal dashboards for transparency and cross-functional use.

What You Bring

Compensation

Compensation : $65,000–$80,000 CAD per year + variable compensation

This role requires working onsite in our Cambridge office two days per week .

Why You’ll Love Working Here

We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodations to our application process, please contact accommodations@mealsuite.com.

MealSuite uses AI-assisted tools during parts of the hiring process, including screening and workflow automation. All final hiring decisions are made by people.

This is a current vacancy, and we are actively hiring for this position.

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