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Clean Harbors / Safety‑Kleen in Oshawa, ON is seeking a Service Delivery Manager to join their safety‑conscious team on a contract basis. The Service Delivery Manager is responsible for overseeing and organizing delivery routes, managing e‑commerce deliveries, and providing training to employees, with the goal of ensuring daily routes are completed in the most efficient manner possible. They will serve as a primary point of contact with customers for service and sales requests, to achieve a high level of customer satisfaction. One‑year contract opportunity (with possibility for extension) .
Base pay range
CA$62,010.00 / yr - CA$92,962.00 / yr
Why work for Clean Harbors?
- Health and Safety is our #1 priority, and we live it 3‑6‑5!
- Competitive Compensation : $75,000 – $85,000 base annually.
- Opportunities for growth and development at all stages of your career.
- Positive and safe work environments.
Responsibilities
Ensure Health and Safety is the number one priority by complying with all safe work practices, policies, and processes.Train, develop, and manage sales and service route drivers.Manage the flow of service requests to ensure customers are serviced in a timely and efficient manner.Conduct end‑of‑day check‑in / morning check‑out processes with drivers to meet daily expectations.Provide field coaching and sales training to route drivers.Meet with customers periodically to discuss their needs.Increase sales portfolio by identifying opportunities.Schedule services to prevent and resolve route issues and complaints.Ensure completion and organization of all mandated paperwork and files.Follow all local, provincial and federal compliance regulations and rules.Safely operate vehicles in accordance with provincial and federal requirements.Observe all corporate operating guidelines, procedures, and environmental health and safety guidelines.Perform other duties as assigned.Qualifications
3‑5 years’ experience in a route driver management role.Intermediate computer skills.Previous route driver experience is highly preferred.Excellent customer service skills.Clean Drivers abstract.G license and reliable transportation required.Excellent organization and attention to detail.Perform physical functions per job requirements.Previous dispatch / logistics experience is a strong asset.Valid DZ license is a strong asset but not required.Successfully complete a background check, drug test, and physical exam by position.Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Project Management and Information Technology
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Clean Harbors is an equal‑opportunity employer. We do not discriminate against applicants due to race, ancestry, color, sexual orientation, gender identity, national origin, religion, age, physical or mental disability, veteran status, or based on any other federal, state / provincial, or local protected class.
Safety‑Kleen Systems, a Clean Harbors company, is a Military & Veteran friendly company.
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