Order Desk Clerk (1 Year Contract)

The Company

Wahl Clipper Corporation is the world leader in the manufacture and distribution of professional and consumer clippers, trimmers, shavers, and personal care devices. Wahl employs 3,300 employees worldwide and our products are sold in more than 165 countries. At Wahl, we are proud of our heritage of excellence as well as our remarkable list of ground-breaking innovations for the present and future for the global market. Wahl Clipper is a family run company with over 100 years of heritage and is now managed by the 4th generation of the Wahl family.

Wahl Canada is a medium size Canadian organization with a culture that is all about success, respect for the individual, the importance of family, and about building a career for the individual. We take tremendous pride in being a “great place to work” while achieving results that are well above industry standard.

The Position

Reporting to the Accounting Manager, the Order Desk Associate role is primarily focused on entering Sales Orders into the ERP System, managing order flow to the warehouse team to fulfill, accurately invoicing by reconciling packing slips and properly filing records. Orders may come in a variety of methods; however, are predominately via EDI, emails or phone calls. This role involves contact with Customers, so effective, quick problem-solving and pleasant communication is a must. Additionally, the prospective candidate should be fluent in French with both speaking and writing skills as to assist when communications are required in French. This position is a 6- month contract position.

Responsibilities

• Recording of Orders : Through multiple mediums (EDI or Manual)
• Invoicing : Reconciling Picking Slip with Order
• Promotion Administration : Reconciling different pricing promotions to appropriate customer and period
• Customer Communication : Following up on Customer enquiries and directing them to the correct resource to assist
• Primary Contact for French communications if possible : This would involve Customer calls, emails, letters, etc.
• Credit Notes : Issuing appropriate credit notes

Experience

Skills