Information Technology Operations AnalystBC Hydro • Burnaby, Metro Vancouver Regional District, CA
Information Technology Operations Analyst
BC Hydro • Burnaby, Metro Vancouver Regional District, CA
14 days ago
Job type
- Full-time
Job descriptionLeads the implementation of new enterprise-wide IT Service Management (ITSM) tools, enhancements or software releases. Assesses potential impacts on ITSM, integration with other systems / applications and existing processes. Carries out user acceptance testing to ensure there are no system / application integration issues. Conducts business system analysis of ITSM tools to identify opportunities for new tools or enhancements to support the effectiveness and efficiency of Information Technology Infrastructure Library (ITIL) process implementation. Works with stakeholders to : gather current state of processes; perform systems needs and gap analysis; prepare cost / benefit analyses; and propose technical solutions for business review. Responds to escalated ITSM problem requests from the Business Application Support Desk. Identifies root causes and solutions to ensure ITSM integration with other systems / applications, system controls and procedures are corrected. Escalates unresolved software issues to vendor for further investigation and resolution. Works with business owners and technical team to develop and maintain business processes and data flows of ITSM integration with other systems / applications. Identifies potential integration issues, root causes and solutions to resolve integration issues. Facilitates and / or chairs committee and working group meetings to prioritize business processes and IT solutions by assisting groups to establish objectives, conduct cost / benefits analyses to support business case development / expenditure justification; and preparing and distributing communication updates and other information on project / IT status. Prepares and maintains training materials and conducts formal and informal training sessions on ITSM operation, enhancements and processes. Provides communication updates on enhancements and processes to users. Participates in IT Service Transition Planning for IT projects by providing input / feedback on project deliverables related to IT support sustainment models; reviewing and recommending approval of deliverables; and reviewing and updating transition planning related deliverable templates. Provides IT services delivery reporting support to the Technology team. Prepares and maintains a variety of reports and metrics. Maintains data quality checks. Analyzes and summarizes data into meaningful insights and recommendations to support Technology management with decision making. Participates in the evaluation of business intelligence software to enhance reporting capabilities. Performs duties of a minor nature related to the above duties that do not affect the rating of the job. Bachelor’s Degree in Information Management or in a relevant field and four (4) years of experience in a Business System Analyst role or similar role where three (3) years of experience in the process analysis of IT operations has been gained. Diploma in Information Management or in a relevant field and six (6) years of experience in a Business System Analyst role or similar role where three (3) years of experience in the process analysis of IT operations has been gained. Information Technology Infrastructure Library (ITIL) Foundation Certificate considered an asset. Experience with IT Service Management (ITSM) tools considered an asset. A minimum of 15 paid vacation days. Flexible work model, depending on your role type. Training and development courses. For more information on the benefits we offer, visit bchydro.com / benefits . This position is affiliated with the Movement of United Professionals union (MoveUP / COPE). http : / / moveuptogether.ca Two (2) years of hands on ITIL experience in a Technology environment is Preferred. Two (2) years of hands on Experience with PowerBI is Preferred. Experience with support and training material development for Service Level Management and Release Management is preferred. Testing may be required as part of the selection process.
Information Technology Operations Analyst
BC Hydro Burnaby, British Columbia, Canada
Hours of work : Full-time (37.5 hrs / week)
No. of positions : 1
Closing date : January 9, 2026
About the job
At BC Hydro, we’re working towards creating a cleaner and more sustainable future for all British Columbians and need people like you to help us. A career at BC Hydro is meaningful and provides you the opportunity to be part of a talented, inclusive, and diverse team. We offer a healthy work-life balance, competitive wages, a comprehensive benefits package, and training opportunities to support you in your career growth. We're proud to be ranked as one of B.C.'s Top Employers and one of Canada's Best Diversity Employers.
Job Details
- Seniority level : Associate
- Employment type : Full-time
- Job function : Information Technology, Business Development, and Project Management
- Industry : Utilities
What you’ll do
What you bring
What we offer
What else you should know
How to apply
Interested candidates should submit their applications online at https : / / app.bchydro.com / careers / current_opp.html or click ‘Apply’. On the BC Hydro Careers site, click on the Apply button in order to complete the steps to apply for this job. Please be sure to update your Candidate Profile with your current resume and include copies of your certifications, if applicable.
#J-18808-Ljbffr
Create a job alert for this search
Information Analyst • Burnaby, Metro Vancouver Regional District, CA
Similar jobs
Our innovative machines produce clean water from high-strength industrial discharges and refine lithium to support the energy transition.
We offer meaningful and exciting work in a collaborative env...Show more
The Vancouver Whitecaps Football Club is seeking a strategic and operational leader to serve as.Director, Information Technology.
The successful candidate will be responsible for overall leadership ...Show more
A public safety organization in Vancouver is seeking a Technical Support Analyst to provide user support and maintain IT systems.
Responsibilities include troubleshooting hardware and software issue...Show more
Active over a week ago | Posted over a month ago.Company : WIA Software Systems Inc.WIA Systems is a global professional services company, providing a broad range of services and solutions in consul...Show more
Information Technology Operations Analyst.BC Hydro Burnaby, British Columbia, Canada.At BC Hydro, we’re working towards creating a cleaner and more sustainable future for all British Columbians and...Show more
Technology Deployment & Operations Technician – Audio Visual (Information Technology Support C).Vancouver School Board welcomes applications for the position of.
Technology Deployment & Operations T...Show more
Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi...Show more
Be the next member of our growing team at Browns Restaurant Group (BRG).As our restaurant group expands and integrates new digital systems, we are seeking a Technology & Data Systems Coordinato...Show more
Shape the Future of Global Education.Ontario International High School (OIHS) is a licensed, fully online high school based in Toronto, Canada, serving students worldwide.Ontario Secondary School D...Show more
A technology firm in Metro Vancouver seeks a skilled IT Manager to oversee project assignments and daily operations.The role requires management of 5-10 team members and involves planning budgets a...Show more
Intermediate IT Technical Specialist (Tier 2.Netdigix Systems is a recognized leader in IT Managed Services, Cloud Hosting, and IT Project Consulting in Vancouver and the Lower Mainland.We are comm...Show more
We are looking for an experienced.This is a permanent position that is remote to start with later relocation to.Our client is a global enterprise company with a product that you've likely used....Show more
At Alignerr, we partner with the world’s leading AI research teams and labs to build and train cutting‑edge AI models.As a Health Informatics Analyst, you will work at the intersection of healthcar...Show more
The Technology Support Manager plays a critical role in ensuring reliable and efficient technical support operations across all restaurant locations and the corporate office.This role is responsibl...Show more
Aritzia is growing and our Cybersecurity team is growing with it.This is a unique opportunity to be part of the team responsible for delivering secure and resilient cybersecurity services across Ar...Show more
Discover Energy Systems (DES) is a fast-paced, high-growth energy solutions company spun off from a 75 year-old industry leader.
With ambitious goals to quadruple revenue over the next four years, D...Show more
For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions.We securely capture...Show more
Are you passionate about IT? Do you excel in a fast-paced and dynamic work environment? CompuVision is currently expanding our team and we are looking for an IT Onboarding Analyst.The IT Onboarding...Show more
IT Systems Specialist
Saltworks Technologies • Richmond, BC, Canada
Full-time
Last updated: 30+ days ago • Promoted
Director, Information Technology
Vancouver Whitecaps FC • Vancouver, BC, Canada
Full-time
Last updated: 30+ days ago • Promoted
Tech Support Analyst : IT Ops & Security
Technical Safety BC • Vancouver
Full-time
Last updated: 13 days ago • Promoted
Information Technology (IT) Consultant
MeetAProgrammer • Vancouver
Full-time
Last updated: 14 days ago • Promoted
Information Technology Operations Analyst
BC Hydro • Burnaby
Full-time
Last updated: 14 days ago • Promoted
Technology Deployment & Operations Technician (Information Technology Support C)
Vancouver School Board • Vancouver
Full-time +1
Last updated: 14 days ago • Promoted
Information Technology Private Tutoring Jobs Richmond
Superprof • Richmond, Canada
Full-time +1
Last updated: 30+ days ago • Promoted
Technology & Data Systems Coordinator
Browns Restaurant Group • Burnaby, BC, Canada
Full-time
Last updated: 30+ days ago • Promoted
Information Technology Administrator
Ontario International High School • richmond, bc, ca
Full-time
Last updated: 30+ days ago • Promoted
IT Operations Manager | Hybrid Lead for 5-10 Tech Pros
Omnissa • Vancouver
Full-time +1
Last updated: 1 day ago • Promoted
Intermediate IT Technical Specialist (Tier 2.5)
Netdigix Systems Inc • Burnaby, BC, Canada
Full-time
Last updated: 30+ days ago • Promoted
Cloud DevOps Engineer
Targeted Talent • Richmond, BC, Canada
Permanent
Last updated: 30+ days ago • Promoted
Health Informatics Analyst
Alignerr • Vancouver
Full-time
Last updated: 4 hours ago • Promoted • New!
Manager, Technology Support
JOEY Restaurant Group • Vancouver, BC, Canada
Full-time
Last updated: 30+ days ago • Promoted
Information Technology - Director, Service Delivery IAM / TVM Cybersecurity
Aritzia • Vancouver
Full-time
Last updated: 30+ days ago • Promoted
Technical Operations Manager
SOLV4EX Group • Richmond, BC, Canada
Full-time
Last updated: 12 days ago • Promoted
Kubernetes / DevOps System Administrator
Global Relay • Vancouver, BC, Canada
Full-time
Last updated: 30+ days ago • Promoted
IT Onboarding Analyst
VC3 • Vancouver, BC, Canada
Full-time
Last updated: 30+ days ago • Promoted