Customer Service Representative
The Customer Service / Data Entry Representative will provide a wide variety of administrative and staff support services for our claims cordination team
You will primarily be doing data entry of claims information into our claims management systems
Follow up on missing information in order to process the claim
Review invoices to ensure accuracy
Compile reports from systems with claims information
Benefits
We offers competitive salaries and benefits, including : medical / dental / vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more
Description :
We are looking for a Chat Service Representative to work within our Customer Care department, providing legendary support for our e-commerce and client service.
The ideal candidate will have email, chat, and phone customer service experience and be technology savvy. Qualified candidates will be highly independent but also be able to work in a collaborative team environment.
Responsibilities :
- Answers incoming customer live chats regarding website navigation issues, service questions, and general client concerns
- Evaluate customer interactions and elevate issues to Online Chat Manager when appropriate
- Create relationships with new customers to better understand and achieve their needs
- Respond to the customer questions, inquiries, requests and problems accurately, concisely and appropriately
- Continually portray and project a positive and professional image.
- Provide administrative support to the customer service team
- May assist with overflow work and other duties as needed
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