Care Liaison (VETA / VA)

Central Victoria Animal Hospital is looking for a full-time Care Liaison to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a key support role across the entire hospital. This is an administrative role with a special emphasis on communication between our medical team and clients, as well as among medical teams in our hospital when patients are receiving care across multiple services.

Previous experience in a veterinary clinic is preferred but not required. The ideal candidate will have administrative experience, possess good computer skills (or a willingness to learn), a love of pets and their people, and a positive attitude. Familiarity with cash handling would be considered an asset as well as excellent customer service skills.

Schedule: This position is full-time. Shifts may include daytime, evening and weekend work (including some holidays). We are open 7 days per week.

Key responsibilities:

• Provide clear communication between clients and medical teams
• Update billing for hospitalized patients
• Answer multi-line phone system and direct calls appropriately
• Collect client and pet information for medical records
• Check emails; respond or redirect messages appropriately
• Perform patient discharges, following instructions from the medical team
• Process insurance claims and payments from clients
• General housekeeping duties; cleanliness of work area and common areas
• Pharmacy duties, overseen by RVTs and DVMs
• Other duties as assigned

Key attributes:

• Exceptional client service skills
• Compassion and a nurturing attitude
• Take initiative and work independently
• Ability to remain calm in stressful situations
• Ability to adapt to changing situations
• Efficient in carrying out assignments independently
• Take initiative to complete tasks throughout the day
• Willingness to learn more regarding veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks
• A Veterinary Assistant (VA) or Veterinary Assistant Office Administration (VAOA) program certificate is an asset
• A love for all companion animals!!

What VCA Canada Offers

• RRSP Employer 5 % Match Program – saving for your future just got easier!
• VCA Canada Student Loan RRSP Program – Ask us more!
• Medical Library; 2000+ journals, 600+ textbooks, research, and more at your fingertips!
• Flexible schedules!
• Competitive wages and benefits!
• Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process)
• Annual uniform allowance
• Exceptional career development: there is room to grow here!
• Referral Bonus Rewards
• Opportunities to give back to your community through VCA initiatives
• Generous personal pet care discounts
• And extra perks like shopping discounts and cool wellness apps!

VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.