Product Advisor | Park Place Mall

Who we are

At Rocky we feel our best in nature and we feel our best when we nurture ourselves with nature. Thats why for over 25 years weve been students of this glorious Earth formulating everyday essentials that nurture your skin body and hair all crafted with care here in the Canadian Rockies.

Our 14 locations nationwide are designed to bring nature indoors. Crafted from natural materials they guide customers through immersive sensorial experiences anchored by our signature sink unique to each location.

Growing our culture-focused team means finding those who share the belief that we are a part in the greater ecosystem working together to make a positive impact in our communities and for the Earth.

Are you a natural fit for the new world of Rocky

The position

The Product Advisor is responsible for creating a memorable authentic and sudsy experience in our stores for all customers. Utilizing a wealth of natural product knowledge & experience you will advise our customers on the journey towards a natural product or a whole new lifestyle.

This is a permanent part-time position requiring a minimum availability of 15 hours per week.

What youll be doing

• Consistently set the example by demonstrating personal customer service and selling skills aligned to Rockys service standards and expectations
• Encourage support and share knowledge with team membersto cultivate team spirit
• Participate in the completion of in-store presentation to defined brand standard to create an optimal and consistent shopping experience
• Share customer feedback and observations with the Store Leader to foster continuous improvement
• Address customer concerns and complaints readily and with intent
• Strive to drive revenue and performance metrics including revenue ATV and conversion
• Report quality issues timely and ensure all products on sales floor meet our brand standards for quality and presentation
• Support a consistent customer experience through tidying replenishment and other tasks assigned; self-manage to identify tasks that positively contribute to the in-store experience

Does this sound like you

Whats in it for you

Application

Required Experience :

Unclear Seniority

Key Skills

Instrument,Customer Service,FX,Cement,Document Control Management

Employment Type : Part-Time

Department / Functional Area : Retail

Experience : years

Vacancy : 1

Hourly Salary Salary : 15 - 17