ServiceNow Architect - FTR - Burnaby

ServiceNow Architect - FTR - Burnaby

Location : Burnaby, British Columbia, Canada. Pay Scale : CAD $108,964 annually.

Purpose of Position

The ServiceNow Architect is an expert in ServiceNow design and development principles that enables them to work with external development partners and key stakeholders to develop solutions that embrace ITIL processes and ServiceNow best practices. The architect will be responsible for design, delivery and evolution of the ServiceNow platform by defining platform governance, architecture & evolution maturity roadmaps, and will drive innovation in the field of analytics, business intelligence & self‑service.

Accountabilities

• Define policy & standards – Architecture principles, Integration standards, Platform upgrade strategy, performance tuning etc. for ServiceNow projects.
• Create and maintain API and data integration processes between ServiceNow and other applications.
• Define development best practices, architecture, code review and provide technical leadership and mentoring to the ServiceNow team.
• Consult with Customer and Service Management teams on platform enhancements and improvements including identifying potential opportunities for improvement of the platform.
• Ensure adherence to ServiceNow best practices, minimize customization, optimize out‑of‑the‑box usage, maintain upgradability and platform health.
• Collaborate with ServiceNow Support concerning strategies and technical aspects of platform upgrades, patch installation and hot fixes.
• Responsible for executing patching and upgrades to the ServiceNow platform.

Competencies (To be assessed during interviews)

Qualifications

Other Information

Equal Opportunity Statement

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran status, sexual orientation, gender identity, or any other class protected by law.

Union & Accommodation

This posted position may be used for accommodation of union members based on medical or human rights grounds without previous notice. The Employer must give preference to a union member who has submitted an approved accommodation request if the position is still vacant during the recruitment process.

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