- Education : Secondary (high) school graduation certificate
- Experience : 7 months to less than 1 year
- or equivalent experience
Work setting
- Help desk
- Private sector
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
Computer and technology knowledge
Desktop applications
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Organized
- Ability to multitask
- Honesty
- Work Term : Permanent
- Work Language : English
- Hours : 30 hours per week
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