Reservations Sales Agent Full-Time

Job Description

Job Description

Salary : 21.00

Job description :

Reservations Sales Agent

Position based in Banff, Alberta (Store Based Role Sundance Mall)

This is a Full-time year-round position.

Why This Job Is Cool

Youll experience the mountains and build memories that last while working in a fun and diverse environment. Youll engage with guests from around the world, helping them create unforgettable experiences in the Canadian Rockies. Our in-house training will equip you with the skills to confidently recommend and sell tours, activities, and retail products while providing top-tier customer service.

About the Role

This is a fast paced, guest-facing reservations and sales role. Success in this position means confidently recommending the best experiences for each guest, converting inquiries into bookings, and staying accurate and organized during busy periods.

Requirements

• Experience in the travel / tourism industry
• Experience in reservations, sales, and / or retail preferred but not essential
• Strong sales and upselling skills with a customer-first approach
• Knowledge of the local area and key attractions
• Basic computer knowledge / skills
• Highly organized with strong attention to detail
• Ability to multitask and work in a fast-paced environment
• Excellent communication and interpersonal skills
• Positive, enthusiastic, and results-driven personality
• Reliable and consistent, we operate 7 days per week and depend on each other for coverage
• Able to work both in a team and independently
• Ability to handle complaints and turn service challenges into positive experiences

A Sample of Daily Tasks

What We Offer

If you love working with people, have a passion for sales, and want to help guests create incredible memories in the Canadian Rockies, wed love to have you on our team!