Clinical Assistant

Job Description

Entity: WELL Health Clinic Network Inc.

Job Title: Clinical Assistant

Location: WELL Health Halton clinic, Burlington, ON

Job Class: Part-Time

Salary Range: $19.00 – $20.00 CAD per hour

About the Company

WELL Health is a publicly traded (TSX:WELL) high growth health technology company headquartered in Vancouver, Canada but with a total of 7 offices located throughout North America including Quebec, Ontario, and several US locations.

The company is supported by a growing, diverse and dedicated team that consists of over 4500 team members working remotely and in over 220 outpatient medical clinics, and 7 office locations throughout North America.

WELL strives to ensure that its workplaces are nurturing and safe, a place where diversity is empowered and where we all feel part of a larger WELL Health family.

Position Summary

We are seeking a Clinical Assistant to provide support to our Primary Care Physicians and clinical team. This role is responsible for coordinating patient flow, preparing examination rooms, and assisting physicians with clinical procedures. The ideal candidate will thrive in a fast-paced clinical environment and demonstrate strong attention to detail, professionalism, and compassionate patient care.

What you will be doing

• Ensure exam rooms are clean, stocked, and prepared at the beginning and end of each day.
• Escort patients to exam rooms and prepare them for physician assessment.
• Provide excellent customer service to all patients, ensuring comfort and confidentiality.
• Take patient vitals, dip urine, and administer injections as delegated by a physician.
• Collect and send samples and lab requisitions accurately and in a timely manner.
• Collaborate with office staff on paperwork, referrals, and test result coordination.
• Liaise with patients regarding INR instructions and test results when delegated by a physician.
• Clean, disinfect, and autoclave medical instruments in compliance with clinical safety standards.
• Maintain medical supply inventory and ensure consistent availability of required items.
• Ensure patient confidentiality and compliance with privacy regulations.
• Use the Electronic Medical Record (EMR) daily to document patient interactions and manage data efficiently.

You have

• Post-secondary education in the medical field (RPN) or equivalent work-related experience.
• International Medical Graduate (IMG) background is an asset.
• 2–3 years of work experience in a primary care environment.
• Previous experience using Electronic Medical Records (EMR).
• Strong attention to detail and the ability to detect errors quickly.
• Excellent communication and interpersonal skills, with a mature and professional approach to customer service.
• Ability to work effectively under pressure in a high-volume clinical setting.
• Proficiency in patient triage and identifying clinical emergencies.

The wage offered for this position falls within a specified range and will be determined based on factors including experience, qualifications, skills, and organizational needs.

WELL is committed to supporting a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and perspective. We strive to create an inclusive workplace where differences are celebrated and fuel our success – this is the WELL Way!

WELL has been independently certified as a Great Place to Work® by Great Place to Work Institute® Canada, reflecting our strong commitment to creating a workplace culture centered on trust, inclusivity, and employee well-being.

WELL Health Stories: https://stories.well.company/