Assistant Property Manager

Job Description

Job Description

Description

About FirstService Residential :

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, career training, and support for continued professional development.

Experience being part of a high-performing team with a fulfilling career in property management with FirstService Residential.

Job Overview :

The FirstService Residential Assistant Property Manager  provides management services to a diverse portfolio of buildings including Rental (Residential), Commercial & Commercial Strata on behalf of investor clients.

We are seeking someone in the Victoria area, who is familiar with Vancouver Island Rental Buildings, and is passionate about managing a portfolio of rental buildings.

The Property Manager Assistant provides administrative, operational, and coordination support to the Licensed Property Manager. This role carries no authority to approve expenditures, contracts, legal notices, or financial commitments, and operates strictly under the direction and supervision of the Property Manager.

Key Responsibilities :

Act as the first point of contact for tenant inquiries, service requests, and routine correspondence.

Log, track, and escalate tenant concerns and disputes to the Property Manager as required.

Coordinate maintenance requests, create and manage work orders, and schedule vendors and site access.

Track service progress, vendor documentation, and completion records.

Provide administrative support for purchase orders, invoices, and budget tracking (no approval authority).

Support leasing and unit turnover processes, including showings, applications, move-ins, and move-outs.

Assist with Residential Tenancy Branch (RTB) administrative tasks under supervision, including documentation and scheduling.

Schedule inspections and maintain compliance, permit, and safety documentation.

Maintain accurate records related to tenants, vendors, contracts, and service histories.

Assist with budget preparation, contract administration, and audit support.

Support business development initiatives, special projects, and other duties as assigned.

Skills and Qualifications :

• Three years of experience as a leasing agent / property manager managing different types and sizes of properties and different client types and client situations. In particular they should possess experience with rental buildings holding multiple units.
• Adept at using property accounting systems (e.g., Yardi), building management, owner / tenant portals, and keen to implement new technologies and tools.
• Thorough knowledge of the Residential Tenancy Act of British Columbia and the Strata Property Act
• Demonstrate a customer service mindset that encompasses superior written and oral communication skills
• Strong understanding of building systems and operations
• Be highly efficient, organized, and skilled at time management

A current Representative License to provide Rental Property Management Services as issued by the BC Financial Services Authority, a valid BC driver’s license and access to a vehicle with business insurance are requirements of the role.

What We Offer :

As a full-time associate, you will be eligible for full comprehensive benefits including Health and Dental, etc. In addition, you will be eligible for time off benefits, access to our Employee Assistance Plan, and Tuition Reimbursement Program and more.

Compensation :

$53,000 - $55,000 per annum

Please ensure to include a copy of your resume, highlighting your qualifications and the reasons why you think you would be a good fit for our company.

Please ensure your resume has a valid number and email address you can be reached at.

FirstService Residential is proud to be an equal opportunity workplace.  It is our policy to promote equal employment opportunity for all current and prospective associates. This applies to all employment-related matters, including the recruitment process, hiring decisions, compensation and benefits. We are committed to providing and maintaining a working environment that is based on respect and preserves the dignity and rights of everyone in the organization. If you have questions before or during the application process about our equal opportunity workplace, please reach out to our Recruitment team.

IN2018

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Job Qualifications and Characteristics Assessed : The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations : Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel .

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