Talent.com
Software Support Specialist
Software Support SpecialistBrock Solutions • Richmond, Metro Vancouver Regional District, CA
Software Support Specialist

Software Support Specialist

Brock Solutions • Richmond, Metro Vancouver Regional District, CA
13 days ago
Job type
  • Full-time
Job description

Software Support Specialist

Join to apply for the Software Support Specialist role at Brock Solutions .

Brock Solutions is an innovative engineering solutions and professional services company specializing in the design, build and implementation of real-time operational solutions for broad based industrial / manufacturing and transportation / logistics organizations worldwide. Some interesting areas we are exploring include industrial automation, machine learning, IIOT, cyber security, AI, robotics, and other technologies. With approximately 800 employees globally, Brock Solutions is a privately held, employee owned organization with over 30 years in the real-time operational solutions space.

As Brock Solutions continues to grow and respond to the ongoing requirements of major clients, we need to add talent to our base of outstanding professionals. We are currently seeking a Software Support Specialist to join our team of experienced professionals located at our head office in Richmond, BC!

Employee-owned company with profit sharing, comprehensive benefits, company events and charitable initiatives, a diverse workplace, BBQs and Lunch and Learns, Sports teams, Group fitness initiatives, and a "We win as a Team" culture are just some of the reasons our employees love working at Brock!

Why Work at Brock?

  • Competitive compensation package
  • Profit sharing
  • Extended Health benefits
  • Continuous career growth
  • Company events and celebrations

Responsibilities may include :

  • Troubleshoot a variety of software bugs, application deficiencies and performance issues
  • Represent Brock Solutions as the first point of contact for technical incidents
  • Quickly Identify application problems to reduce end user impact
  • Provide excellent customer service by communication thorough and diligent customer updates
  • Be resourceful to ensure that we meet contractual requirements and customer expectations
  • Contribute to Service Team knowledge through sharing information and / or writing knowledge articles
  • Collaborate with cross-functional teams to analyze, document, and recommend improvements to products and internal processes
  • Please note that this position is part of an on-call rotation
  • Qualifications Required :

  • Diploma or Degree in Computer Science, Information Technology, Computer Programming / Analyst, Software Engineering or related Field
  • Knowledge in the following is considered an asset :

  • Windows Failover Clustering or other high-availability technologies
  • Windows Servers
  • Web Servers and Web Services
  • Microsoft SQL Server, MySQL or Oracle DB (Administration, and basic queries)
  • Server hardware and basic networking
  • VMware
  • Azure or other cloud hosting solutions
  • Interfaces to controls (OPC, Kepware, etc.) and HMI (FactoryTalk and Wonderware)
  • Though this is not a software development role, a background or experience in C#, ASP.NET and SQL Server is an asset for troubleshooting code
  • Other Job Information (if applicable) :

  • New grads are welcome to apply. If you have graduated within the last 3 years, please also submit a soft copy of your transcript (unofficial copy is fine).
  • Equal Employment Opportunity

    Brock Solutions strives to create a respectful, accessible and inclusive work environment. Upon individual request, Brock Solutions will endeavour to remove barriers to the hiring process to accommodate those candidates with disabilities. Never solicit personal information outside of the official applicant tracking system. We send formal offer documentation in writing first, and wait until your acceptance before asking for any additional personal information.

    Seniority level

  • Entry level
  • Employment type

  • Full-time
  • Job function

  • IT System Custom Software Development and Engineering Services
  • #J-18808-Ljbffr

    Create a job alert for this search

    Support Specialist • Richmond, Metro Vancouver Regional District, CA

    Similar jobs
    Technical Support Specialist

    Technical Support Specialist

    PosiTrace by Global Fleet Management Inc. • Burnaby
    Full-time
    As a Positrace Bilingual Technical Support Specialist English-Spanish, your primary responsibility is to provide first-level technical support for customers using our GPS products and services.You ...Show more
    Last updated: 13 days ago • Promoted
    Technical & Customer Support Specialist (Biotechnology Cell Culture)

    Technical & Customer Support Specialist (Biotechnology Cell Culture)

    Applied Biological Materials Inc • Richmond, BC, Canada
    Full-time
    Salary : $60-80K depending on qualifications and experience.Applied Biological Materials Inc.Vancouver-based biotech company that develops and markets cutting-edge research reagents to the life scie...Show more
    Last updated: 30+ days ago • Promoted
    Biotech Customer Support Specialist – Growth & Impact

    Biotech Customer Support Specialist – Growth & Impact

    STEMCELL Technologies • Vancouver
    Full-time
    A leading biotechnology firm in Vancouver is seeking a proactive Customer Support Associate to enhance customer satisfaction. This role involves processing orders, managing customer communication th...Show more
    Last updated: 13 days ago • Promoted
    Bilingual Technical Support Specialist English / Spanish

    Bilingual Technical Support Specialist English / Spanish

    Global Fleet Management • Burnaby, BC, Canada
    Full-time
    As a Positrace Bilingual Technical Support Specialist English-Spanish, your primary responsibility is to provide first-level technical support for customers using our GPS products and services.You ...Show more
    Last updated: 30+ days ago • Promoted
    Operations Application Support Specialist (Onsite)

    Operations Application Support Specialist (Onsite)

    Kardium Inc. • Burnaby
    Full-time +1
    Operations Application Support Specialist (Onsite).Glenlyon Parkway, Burnaby, British Columbia, Canada.Posted Tuesday, December 23, 2025 at 11 : 00 a. By joining the Kardium team, you can help make a ...Show more
    Last updated: 13 days ago • Promoted
    Technical Support Specialist

    Technical Support Specialist

    Stellar Recruitment Inc. • Vancouver
    Full-time +1
    One of Stellar's exciting clients is searching for a Support Specialist to join their team for a long term contract opportunity. This position involves providing Level 1 and Level 2 support and effe...Show more
    Last updated: 13 days ago • Promoted
    Customer Support Specialist

    Customer Support Specialist

    Themis Solutions Inc. • Vancouver
    Full-time
    Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are currently seeking a Customer Support S...Show more
    Last updated: 13 days ago • Promoted
    Program Support Specialist 1

    Program Support Specialist 1

    APR Staffing • Vancouver
    Full-time
    Program Support Specialist 1 – Supply System Analyst.Vancouver, WA Onsite : 5 days per week.MUST be US Citizen to be eligible to apply for Federal Background Check. This position will provide a wide...Show more
    Last updated: 1 day ago • Promoted
    Support Analyst

    Support Analyst

    Swim Recruiting • Vancouver, British Columbia, Canada
    Temporary
    Support Analyst role with an enterprise organization headquartered in downtown Vancouver.Global enterprise organization headquartered in Vancouver. As a result of continued investment in workplace t...Show more
    Last updated: 30+ days ago • Promoted
    Shotgrid Technical Support Specialist

    Shotgrid Technical Support Specialist

    GPL Technologies • Vancouver, BC, CA
    Full-time
    Quick Apply
    THE COMPANY At GPL Technologies, our mission is to provide powerful, reliable, and innovative technology services and leadership to creative companies by combining specialized industry&...Show more
    Last updated: 30+ days ago
    Customer Support Specialist

    Customer Support Specialist

    Clio • Vancouver
    Full-time +1
    Get AI-powered advice on this job and more exclusive features.Clio is more than just a tech company–we are a global leader that is transforming the legal experience for all by bettering the lives o...Show more
    Last updated: 13 days ago • Promoted
    Bilingual Technical Support Specialist English / Spanish

    Bilingual Technical Support Specialist English / Spanish

    PosiTrace • Vancouver
    Full-time
    Bilingual Technical Support Specialist English / Spanish.Bilingual Technical Support Specialist English / Spanish.Provide telephone and online technical support to existing customers in Canada, USA and...Show more
    Last updated: 13 days ago • Promoted
    Technical Support Specialist

    Technical Support Specialist

    ScalePad • Vancouver
    Full-time
    We're looking for brilliant thinkers to join our #Rocketeers.If you've ever wondered what it's like to work in a place where people enjoy their work and where talent is more important than the titl...Show more
    Last updated: 13 days ago • Promoted
    Onsite IT Support Specialist - Windows / Mac & VIP Asset Ops

    Onsite IT Support Specialist - Windows / Mac & VIP Asset Ops

    W3Global • Vancouver
    Full-time
    A technology services company in Metro Vancouver is seeking an FSO L1 Support Consultant.The role involves providing hardware and software support, inventory management, and customer service.Candid...Show more
    Last updated: 8 days ago • Promoted
    Shotgrid Technical Support Specialist

    Shotgrid Technical Support Specialist

    Breed Staffing • Vancouver
    Full-time
    At GPL Technologies, our mission is to provide powerful, reliable, and innovative technology services and leadership to creative companies by combining specialized industry expertise with excellenc...Show more
    Last updated: 13 days ago • Promoted
    Software Implementation Consultant - Vancouver, Canada

    Software Implementation Consultant - Vancouver, Canada

    TradeBeyond • Vancouver
    Full-time
    TradeBeyond is a leading supplier of end‑to‑end supply chain solutions.Leveraging our CBX platform, we partner with large retailers and brands—such as The Home Depot, REI, Safeway, Lidl, and Lulule...Show more
    Last updated: 30+ days ago • Promoted
    Technical Support Specialist

    Technical Support Specialist

    MaintainX • Vancouver
    Full-time
    MaintainX is the world's leading mobile-first workflow management platform for industrial and frontline workers.We are a modern IoT enabled cloud based tool for maintenance, safety, and operations ...Show more
    Last updated: 13 days ago • Promoted
    Technical Support Specialist

    Technical Support Specialist

    Fortinet • Burnaby
    Full-time
    Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security.At Fortinet,...Show more
    Last updated: 13 days ago • Promoted