Supervisor, Relief Mail Processing

Job Description

The Supervisor is accountable on a relief basis for the safe and efficient management of the total mail processing operation within an assigned area so that plant operating targets and service and production standards are met during the assigned shift. This includes Plant and Section operating targets, production standards, service, quality, and health and safety. Provides guidance and leadership to employees and is responsible for all activities related to management of the workforce.

Job Responsibilities

• Develops plans to meet daily / weekly / monthly goals, processing strategies, and employees required to meet service commitments. Continuously monitors staffing level and workload and adjusts as necessary during the shift, taking into account the impact throughout the Plant. Understands and works towards the goals and vision of operations such as productivity, customer service, cut-offs and quality.
• Promotes and implements work place safety and health programs for their work unit. Coaches and directs employees on safe work practices in order to reduce accident frequency and severity; conducts inspections and investigations, and reports and follows up on accident incidences or unsafe operating conditions. Oversees the return-to-work and accommodation of employees unable to perform the full range of duties in their job, participating in case review committee meetings as required. May participate as a member of the local health and safety committee.
• Directs, coaches and provides guidance and leadership to employees, promoting a respectful environment in the workplace. Administers human resources processes such as staffing, performance management, disability management and attendance management. Resolves staff issues, including disciplinary action if required. Consults with Labour Relations and / or union representatives on the application of the terms of the collective agreement, including the management of first level grievances. Creates learning and knowledge transfer opportunities for assigned staff.
• Evaluates current operational methods and procedures and recommends improvements to optimize operational efficiency. Implements changes and communicates with support groups as required.
• Controls and updates data for reporting systems to ensure all Plant data requirements are met. Analyzes daily productivity reports to determine problems and trends. Shares analysis and key indicator results with the team.
• Communicates frequently with the previous and post-shift Supervisors. Provides a brief “recap” of key activities performed and discusses any anomalies that occurred during the shift.
• Promptly responds to equipment failures, makes adjustments to meet scheduled deadlines, prepares a report and notifies Production Control and Reporting.
• Maintains employees’ time and leave to ensure the accurate and timely pay for all employees. Produces reports, resolves related data issues and performs other administrative tasks associated with a team leader role.

Qualifications

Education

Experience

Other Candidate Requirements

Assets

Other Information

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