Director of Sales
Go Ahead Tours (GAT) Canada
Director Level, Full Time
Starting Date : November / December 2024
Location : Toronto, ON (This is not a remote role. This role requires on-site presence a minimum of 3 days a week in our Toronto office.)
Here at Go Ahead Tours Canada, our team of in the know travel experts craft immersive, experiential itineraries in 87 countries and on all seven continents.
We think travel's pretty magical. And, whether you're travelling with a group, a few close friends, or solo, we can't wait to share it with you.
We are now seeking an experienced, strategic, sales & customer focused individual to lead our team in Canada.
The Sales Director role is a dynamic role leading GAT sales and customer success teams for the growing Canadian market. Reporting into the VP Sales, the Director of Sales for Canada will be responsible for creating and executing high-growth strategies and initiatives to exceed goals;
supporting a customer-centric environment; and developing a high-performing team in the Canadian market. What you will be responsible for :
- Demonstrate ownership for all aspects of Go Ahead Tour’s Canadian business strategy, execution, and team. Maximize investment in resources to exceed booking and strategic goals.
- Create and execute a strategy focused on identifying growth opportunities to acquire new Canadian customer bookings, for both individual travelers and group travelers.
Drive repeat customer bookings, and successfully grow existing book of business.
- Build a high-performing customer support team, delighting our travelers and attaining high NPS scores.
- Hire, inspire and motivate your team focusing on helping them successfully execute on sales strategies, providing stellar customer support, and facilitating their professional development.
- Partner effectively with key stakeholders across the Go Ahead Tours business, including : other key sales leaders; customer support;
marketing; sales enablement; analytics; engineering; product.
Who you are :
- A sales and customer-centric leader, you are driven to help your team exceed their goals. You assume the point of view of our customers, and serve as their advocate.
- A natural leader, you have a strong ability to motivate a team and rally others behind a common goal.
- A strategic thinker, you have strong analytical skills and are energized by developing a clear strategy.
- An expert communicator, you set a well-defined vision and create strong buy-in.
- A strong collaborator, you proactively seek out opportunities to work with others and demonstrate an ability to influence and persuade to ensure a strong end result against your goals.
- A problem solver, you embrace opportunities for growth and handle difficult situations with patience.
- A strong developer, committed to helping others to grow and reach their full potential.
Qualifications :
- Minimum of 7 years of experience in sales, with at least 3 years in a leadership role.
- Proven track record of achieving sales targets and driving business growth.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to analyze data and make informed decisions.
- Understanding of the travel industry is a plus.
- Proficiency in CRM software and Microsoft Office Suite.
- Bachelor’s degree
The role is based in EF’s Toronto office, and requires an in-office presence with the team three days a week, with two days ability to work from home.
Benefits of working with Go Ahead Tours : Work in our light-filled, conveniently located downtown office where you’ll be part of a fun, fast-paced and collaborative team, working together to make an impact.
Plus, enjoy free coffee, beer, and snacks! You can also expect :
- Market-leading healthcare and benefits
- Outstanding vacation time 20 days vacation in your first year.
- Paid international travel at least once a year
- Enjoy four weeks paid vacation, to rest, relax or adventure - plus 11 paid holidays
- Grow your savings with a 20% company match on your RRSP contributions (25% after 5-years!)
- Excellent health, dental, and vision coverage, along with life and disability insurance
- Wellness benefits, including an annual $500 healthy lifestyle reimbursement
- EF program discounts including travel, language schools, childcare, and more
- Discounts at local venues and businesses
- Eligibility for our Workplace Flexibility Program : our pilot hybrid work model with up to two days of remote work per week.
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