Retail Sales Associate

Job Description

Job Description

You care about living a balanced, full life.   You love exploring, and meeting new people, whether you’re half-way around the globe or biking through your own neighbourhood.   Now, imagine a job where you interact with new people every day who care about the same things you do, and helping them achieve that full life. And imagine working to benefit the environment and your own personal growth all at once.   If this sounds like what you've been looking for, keep reading!   Who we are :   We’re Urkai Inc. () , and we’re more than your average bicycle shop. What sets us apart is our focus on European bikes and accessories for all of our customers urban transportation needs.   Our comfortable, easy-to-ride bikes are beautifully designed and handcrafted in Europe by true craftspeople. They’re built to stand the test of weather and time.   We've built a team of knowledgeable and friendly staff. When a customer walks through our doors, we get to know them, listen to them describe what they need from a bike, and then connect them with the bike that will allow them to achieve the lifestyle they want.   We’re a small but growing business and we’re now looking for a friendly, motivated individual to join our team!   Retail Sales Associate   As our new Retail Sales Associate, your primary responsibility will be to interact with customers both in-store and online to promote and explain our line of European bikes and accessories.   You'll greet customers and strike up conversations with them to help figure out what they are looking for or to answer their questions. You'll walk them through the bikes that suit their needs and encourage them to take a test ride to confirm the best option. You'll also recommend any additional accessories that they may want.   For online sales, you'll answer email inquiries and when a purchase is made, you'll take care of the details - sending invoices, processing payments, confirming orders, and ensuring products get shipped. You may also find yourself following up with manufacturers about shipments of products when necessary.   You'll also find yourself continuously seeking to improve both yourself and the business around you. Whether it's maintaining a high level of customer satisfaction, increasing your own level of product knowledge, or updating inventory, you'll always be looking for new ways to improve.   This job is as much about who you are as what you’ll do. You’re the perfect fit for this role because you are :

• Organized - you know how to manage your day, you're efficient with your time, and you're able to serve multiple customers at once.
• Self-motivated - you have an inner desire to constantly improve yourself and the processes you use every day.
• Helpful – you’re a people person and passionate about helping others, whether that is your own team members or potential customers.   The Details   This is a full-time, permanent position offering $16 - $20 per hour, commensurate with experience. You’ll get an employee discount on bikes and accessories, and there’s a potential for bonus if sales targets are exceeded.   Store hours are Tuesday - Saturday, 11 : 00am - 5 : 00pm, with the exception of Thursday, which is 11 : 30am - 7 : 30pm. Based on scheduling needs, you may get a Saturday off here and there and we will try our best to create a schedule that fits with your lifestyle.   Some other perks include being close to the lake, local restaurants, cafes, and malls for lunch or after work activities. We’re also close to the Burlington GO Station.   Working @ Urkai   You'll love working here if you're someone who enjoys working alongside a small team of passionate individuals who like to have fun! Over the years, we've created a culture that is very supportive, where our team members care about helping each other grow and develop.     As our business grows, new opportunities will open up and there may be room to move into new roles and responsibilities. If this role resonates with you, we hope you’ll join our special, supportive team.   Qualifications
• Experience in retail sales, customer service, or a related field (strong asset)
• Experience in a customer-facing role
• Proficiency in speaking and writing English
• General computer or software knowledge with experience using a point of sale system or iPad in a professional setting is an asset
• Ability to lift up to 50lbs   How to Apply   Our online application will give you the option to apply to this role as a complete person – not just a resume. The application will assess your qualifications, personality traits and workplace preferences, and should take 10 to 15 minutes to complete. After submitting, you'll receive an email inviting you to log in and view your assessment results.     We strive to build a team that reflects the diversity of the community we work in, and encourage applications from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with disabilities.  If we can make this easier through accommodation in the recruitment process, please contact us using the “Help” button.   We will review applications, with priority given to those who have completed the assessment, and look forward to hearing from you.