Ride the next mile with us!
Responsibilities
- Answer clients over the phone, by email or by live chat;
- Inform clients about the status of their delivery;
- Collect comments from clients and escalate particular cases if needed;
- Improve the company's service by listing issues that came up while dealing with problematic cases throughout the day.
Qualifications
- 6 months of experience in a customer service position (call centre environment seen as an asset);
- effective, responsible and keep your cool while facing difficult cases;
- great listening and writing skills;
- customer satisfaction is your priority;
- capacity to show courtesy and empathy when needed;
- comfortable working with Office 365, Google Maps, and internet in general;
- bilingual (English and French).
Intelcom is a leading last-mile carrier in the e-commerce sector. Our teams across Canada as well as our network of independent contractors contribute to Intelcom’s daily operations.
Our goal is simple : in a constantly evolving business sector, we don't just follow, we get ahead. In addition to standing out through innovative services and delivery methods, Intelcom is also undergoing a technological transformation where the integration of customer experience and logistics technologies are at the heart of its evolution.
At Intelcom, we know experience comes in many forms and are committed to building a culture where difference is valued. We are always looking for talented and diverse individuals to join our teams.
With over 60 delivery centers across Canada, we may have the right opportunity for you.
Apply Now.
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