Essential Skills :
- Junior PM with firewall experience with 6-9 years Ensures that physical and virtual infrastructure support platform is maintained, operates in optimal condition using existing technologiesDocuments critical dependencies or issues where necessary.
- Resolves critical technical incidents relating to configuration, software or hardwareDevelops and ensures a reliable and scalable network, managing network performance, planned maintenance, and real-time outages and issuesPerforms planned configuration changes to Zscaler platforms, especially ZIA and ZPA and / or firewallsConfigure the systems based on standardized and agreed templates and principles.
- Minimal time coaching teammates Usually a top contributor to teams successDesigns feature enhancements to keep systems running smoothly.
- Ensures safe and efficient operations by monitoring performance, coordinating planned maintenance, adjusting configurations, software / hardware components and responding to connectivity issuesProposes technologies that increase reliability.
- Collaborates with other team members and groups to identify and develop scalable designs, solutions, and policy recommendations.
- Ensures continued smooth operation of the global network infrastructureProvides third-tier support and solve complex issues.
- Engages in and improve the lifecycle of services from inception and design, through deployment, operation and refinement.
- Performs scheduled configuration changes to Zscaler or firewalls devicesIdentifies network issues and determine and recommend appropriate solutions.
- Provides quality documentation and deliver presentations about network issues, updates, troubleshooting techniques, etc.
- Quickly and accurately diagnoses systems failures
9 days ago