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*Bilingual Customer Service Representative (Insurance)
*Bilingual Customer Service Representative (Insurance)Recrute Action • Laval, Qc
•Bilingual Customer Service Representative (Insurance)

•Bilingual Customer Service Representative (Insurance)

Recrute Action • Laval, Qc
6 days ago
Job type
  • Full-time
  • Permanent
Job description

Bilingual Customer Service Representative (Insurance)

Advance your career in a stimulating bilingual role at the heart of the insurance industry. A hybrid work environment, diverse responsibilities, and daily interactions with a varied clientele await you in this dynamic and professional position.

What is in it for you :

  • Salary : 60K–65K, based on experience.
  • Permanent full-time position, 37.5 hours per week.
  • Schedule : Monday to Friday, 8 am to 4 pm. or 9 am. to 5 pm.
  • Hybrid work arrangement : 3 days in office, 2 days remote.
  • 3 weeks of vacation starting in the first year.
  • Group insurance program.
  • Group RRSP program with employer contribution of up to 4%.
  • Annual wellness program valued at $500.

Responsibilities :

  • Prepare and issue billing.
  • Process policyholder and client requests in a timely manner.
  • Enter and update information in databases.
  • Prepare and send documentation related to renewals or onboarding of new clients.
  • Perform filing and record management, primarily in electronic format.
  • Contribute to the continuous improvement of work processes and procedures.
  • Perform any other related tasks as required.
  • What you will need to succeed :

  • College diploma or equivalent training.
  • 2–3 years of experience in a similar role, ideally in a semi-automated environment.
  • Experience in the insurance industry is a strong asset.
  • Bilingual in English and French to communicate effectively with clients and partners outside Quebec.
  • Knowledge of a third language is considered an asset.
  • Strong proficiency with Microsoft Office.
  • Satisfactory results on required language and computer skills tests.
  • Strong ability to learn quickly and adapt.
  • Attention to detail and a high level of accuracy in task execution.
  • Ability to manage priorities and meet tight deadlines.
  • Autonomy, initiative, and professionalism in follow-ups.
  • Excellent interpersonal and communication skills.
  • Strong customer service orientation and commitment to client satisfaction.
  • Ability to handle manual tasks while providing practical solutions to problems.
  • Why Recruit Action?

    Recruit Action (agency permit : AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.

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    Bilingual Customer Service Representative Insurance • Laval, Qc

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