customer service agent
- Education : Secondary (high) school graduation certificate
- Experience : 1 to less than 7 months
- or equivalent experience
Work setting
- Urban area
- Business
- Consulting firm
Tasks
- Answer written and oral inquiries
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Issue receipts and other forms
- Order office supplies and maintain inventory
- Perform general office duties
- Receive and log complaints
- Receive credit and employment applications
- Receive payments
- Answer clients' inquiries and provide information
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Work under pressure
- Repetitive tasks
Personal suitability
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- Initiative
- Judgement
- Ability to multitask
- Dependability
- Honesty
Screening questions
- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
Other benefits
- Parking available
- Work Term : Permanent
- Work Language : English
- Hours : 30 to 40 hours per week
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