Reservations Agent IIAccorHotel • Victoria, British Columbia, Canada

Reservations Agent II

AccorHotel • Victoria, British Columbia, Canada

14 days ago

Job type

Full-time

Job description

What is in it for you :

Employee benefit card offering discounted rates at Accor properties worldwide and additional benefits for Fairmont and Raffles colleagues
Exclusive Employee and Friends & Family Discounts at Fairmont Empress Hotel
Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver Victoria and Whistler
Opportunity to develop your talent and grow within your property and across the world!
Complimentary meal during your shift through our Colleague Dining Program
Complimentary uniform laundering
Access to our comprehensive benefits and wellness programs including extended healthcare benefits and RMT dental vision and complimentary counseling wellness sessions financial and family planning through LifeWorks
Access to our company-matched Defined Contribution Pension Plan (DCPP)
Opportunity to develop your talent through coaching and our Leadership Mentoring Programs
Hourly pay rate of $26.34 to 30.10

What you will be doing :

Using professional and service-oriented sales techniques book Food & Beverage outlets reservations and guestrooms to maximize hotel revenue and the guest experience for both internal and external guests through email telephone and face-to-face encounters

Promote co-ordinate and sell resort and family activities as advertised within the hotel for both internal and external guests

Assist guests with their entire resort experience including transportation suggestions activities and local attractions

Utilize appropriate software programs to create and execute group tour and individual bookings for all market segments

Prepare professional written correspondence for distribution to guests travel agents booking agents and others as required

Prepare rooming list reports and other related reports as requested by Hotel departments .

Conduct Food and Beverage administrative tasks : bookings preparation of F&B contracts pre-arrival calls for F&B guests and co-ordinating F&B group reservations

Record all details on reservations and correctly flag action items; follow up with other departments to ensure delivery of Hotels promised services. Conduct periodic checks to ensure accuracy of reservation information in Hotel Reservation information systems

Keep abreast to hotel communications to ensure that all information provided for guests is accurate and up to date

Co-ordinate the pre-arrival portion of transient guest packages. Confirm details with the guests communicate with third party vendors ensure all aspects are professionally handled with both the guest and operation needs in mind. Conduct pre-arrival calls for non-packaged hotel guests as required.

Assist Reservations Team Leader in training new Restaurant Manager users

Assist the Reservations department with all market segment reservations

Assist the F&B Sales Manager as directed with promotions planning and organization of special events festive season activities and tracking of other sales initiatives

Assist Group Co-ordinator and / or Tour Co-ordinator with group convention and tour bookings for both rooms and Food and Beverage

Perform other duties as assigned

Qualifications :

Your experience and skills include :

High School Diploma with one-year recent experience as a Reservation Agent in a luxury hotel or Equivalent education training experience in a luxury travel environment

Comprehensive knowledge of the Hotel operations guest services Room products F&B products i.e. menu content special features and current operational parameters

Previous experience as a Front Desk / Reservation Agent is an asset

Comprehensive and current knowledge of local attractions events restaurants and transportation

Fluent English language skills; both written and verbal. Ability to communicate in a professional business manner both verbally and in writing

Commitment to provide excellent service and exceed guests expectations with a history of providing exceptional guest service

Demonstrated ability to work well individually and as a part of a team

Demonstrated ability to work well with minimal supervision

Ability to effectively problem solve and make decisions in a personable and confident manner

Ability to manage and execute multiple tasks within strict deadlines

Proficiency with Windows Excel and Word

Additional Information :

Visa Requirements : Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Your team and working environment : Welcome to Canadas Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria British Columbia. This is the best of all worlds where contrast meets distinction opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. This award-winning Victoria hotel and National Historic Site is an alluring blend of classic and contemporary vintage and cutting-edge : Where Modern meets Iconic. Come join our wonderful team of hospitality experts!

Our commitment to Diversity & Inclusion :

We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Why work for Accor

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.

By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESS

Remote Work : No

Employment Type : Full-time

Key Skills

Active Directory Administration,English Language,Access Control,Jpa,Legal Support,Airlines

Experience : years

Vacancy : 1

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Reservations Agent II • Victoria, British Columbia, Canada

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