contact centre manager
- Education : Bachelor's degree
- Experience : 2 years to less than 3 years
Work setting
Relocation costs covered by employer
Budgetary responsibility
$100,001 - $500,000
Tasks
- Hire, train, direct and motivate staff
- Market business services
- Plan and control budget and expenditures
- Plan and direct research
- Direct and advise staff in the development and implementation of service quality assessment strategies
- Plan, administer and control budgets for client projects, contracts, equipment and supplies
- Plan, develop and organize the policies and procedures of establishments
- Represent the company within various economic and social organizations
- Assign, co-ordinate and review projects and programs
Supervision
More than 20 people
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Large caseload
- Large workload
- Tight deadlines
- Work under pressure
Personal suitability
- Accurate
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Initiative
- Judgement
- Organized
- Reliability
- Team player
Health benefits
- Health care plan
- Work Term : Permanent
- Work Language : English
- Hours : 35 to 40 hours per week
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contact centre manager
Experience: 2 years to less than 3 years.Relocation costs covered by employer.Hire, train, direct and motivate staff.Plan and control budget and expenditures.Direct and advise staff in the development and implementation of service quality assessment strategies.Plan, administer and control budgets fo...
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