Overview
Business Development Manager
We’re looking for a dynamic and high performing Business Development Manager to join our growing team! You will be building the Customer Success & Lead Generation department from the ground‑up and will be responsible for ensuring your team meets lead targets and objectives. The ideal candidate will be creative, collaborative, and have the ability to coach and develop their team to ensure they meet potential targets while establishing and maintaining teleprospecting processes and materials.
Responsibilities
- Lead a team of Customer and Lead Representatives and ensure that they meet their KPIs and sales quotas
- Establish the framework for Customer Success and Lead Generation team, which includes developing training, KPIs, best practices, and department processes in order to ensure success
- Execute monthly business plan reviews with Sales Representatives and Management
- Establish and revise scripts, questions, and email templates for teleprospecting
- Build partnerships with Marketing to ensure that all stakeholders are aligned with achieving campaign objectives and provide recommendations for future campaign
- Ensure team members maintain Salesforce records and communicate leads accordingly to Field Sales Representatives
Qualifications
Post‑Secondary educationBilingual in French and English is an asset5‑8 years of call centre experience with at least 3 years of supervisory experienceSuperb analytical skills to plan call cadence to reach prospects efficiently, and create efficient processesAbility to manage tasks of the team and ensure that employees meet their KPIsExcellent project and process management skills are required to create and implement efficient teleprospecting processesExperience with Pardot, Salesforce, and Call AutomationWHAT’S IN IT FOR YOU
BENEFITS
Comprehensive health coverage plan that includes medical, dental and visionLife insurance, disability and wellness programsVacation, Paid Personal Time and Sick daysMatching RRSP contribution & Profit Sharing ProgramTuition Assistance Program for professional continuing educationDiscounts on Canon products, retailers, memberships and more!EMPLOYEE PERKS
Employee referral programInspire Program, online peer‑to‑peer recognition for redeemable points on hundreds of productsCommunity involvement#J-18808-Ljbffr