IT Service Desk Representative

Overview

ICBC IT Service Desk – Temporary IT Service Desk Representative, Victoria, British Columbia, Canada. 6‑month assignment in a hybrid work arrangement (remote and in‑office). 7 : 00 am – 6 : 00 pm Monday – Friday and 8 : 30 am – 4 : 30 pm Saturday. 7.5 hours per day, 5‑day week.

Responsibilities

• Provide technical support over the phone, resolve simple to moderately complex technical issues, and process standard requests for computer systems, applications, equipment, network, and telephone systems.
• Effectively gather relevant information from the customer, analyze issues using diagnostic tools and applications, vendor manuals, and internal documentation to determine probable cause and take corrective action; appropriately elevate unusual or complex issues.
• Maintain knowledge of division and department standards, policies, procedures, and guidelines, and document incidents in a shared knowledge base.

Qualifications

Accessibility Statement

ICBC is committed to ensuring an accessible experience for all candidates. If you require accommodations, including alternative interview formats, assistance with online assessments, or an ASL interpreter throughout the application or hiring process, please email accessibility_services@icbc.com.

Values

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