Customer Service Representative - Operations Department

• We are friendly, hardworking, a little weird, and enjoy having fun together.
• We support our clients, communities and each other. We create connections and generate progress through learning, listening, and understanding.
• We are driven by solutions and focus on the positive. We know that big ideas take courage and that together, we can do anything and that anything is possible.
• We share information freely. We are authentic, respectful, and act with integrity. We take ownership of our mistakes and are not afraid of new truths or new ideas.
• Do you want to know more? Visit our website .

• Paid days off on your birthday and job anniversary.
• 4 paid volunteer days off per year.
• RRSP matching contributions.
• Health & Dental Benefits.
• Team socials and parties.
• Wellness and Social Committees.
• Employee referral program.
• Education Funding Program.
• Opportunities for growth.

• You are confident, kind, patient, and an active listener.
• You enthusiastically support positive changes and see opportunities rather than challenges.
• You use systems to keep organized and know how to effectively manage a high volume of emails and tasks.
• You love solving problems for people and helping your whole team succeed.
• You thrive in a demanding environment.
• You are able to effectively flow between different tasks seamlessly.
• You challenge chaos with solutions, smiles, and the right amount of humor.

• Daily reception desk duties shared with the team of fellow Operations Coordinators.
• Consistently demonstrate customer service excellence.
• Manage emergencies with a decisive and calm demeanor, able to troubleshoot the situation and find positive solutions.
• Assist the Property Manager with obtaining quotes, scheduling maintenance, and confirming jobs with tradespeople at their direction.
• Effectively managing a high volume of phone and email correspondence.
• This position may require working in two offices on a rotating schedule.
• Other duties as assigned.
• For those interested, this position offers the opportunity to grow into our Strata Property Manager Apprentice position.

• Full-time in-office position, based out of our head office in Langford.
• While a full-time arrangement is strongly preferred, we welcome applications from qualified part-time candidates who are able to commit to a minimum of 25 hours per week, working Monday to Friday from 9:00 a.m. to 2:00 p.m. Applicants seeking part-time consideration should clearly indicate this in their cover letter.
• $40,000-$50,000 annually.
• Two weeks paid vacation.
• Office hours are Monday through Friday, 8:30 am - 5 pm, with a 1-hour lunch break.

With 60+ employees, 3 offices, and over 40 years in the business of property management, we are a friendly, interactive and hardworking group of people focused on developing and improving our organization and contributing to our community. We offer fun and professional working environment, maintaining an inclusive, small business feel while constantly striving to improve and develop as a company. We welcome team members who approach each day with positivity and enjoy working to help others live and grow together.