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Bilingual Tax Preparer - Work From Home - TurboTax Live
Bilingual Tax Preparer - Work From Home - TurboTax LiveIntuit • Red Deer, AB, CA
Bilingual Tax Preparer - Work From Home - TurboTax Live

Bilingual Tax Preparer - Work From Home - TurboTax Live

Intuit • Red Deer, AB, CA
10 days ago
Job type
  • Full-time
  • Remote
Job description

Overview (French)

Intuit est la plateforme technologique financière mondiale qui favorise la prospérité des personnes et des communautés que nous servons. Avec environ 100 millions de clients dans le monde utilisant des produits tels que TurboImpôt, Credit Karma, QuickBooks et Mailchimp, nous croyons que tout le monde devrait avoir la possibilité de prospérer. Nous ne cessons jamais de travailler pour trouver de nouvelles façons innovantes de rendre cela possible.

Overview (English)

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Responsibilities (French)

  • Dans ce rôle, vous aiderez nos clients à remplir leurs déclarations de revenus en utilisant les produits Intuit TurboImpôt. En fournissant des conseils fiscaux et en examinant les déclarations de revenus personnelles des clients qui remplissent eux-mêmes leur déclaration de revenus, en préparant des déclarations de revenus complètes et en gérant les demandes de produits / logiciels, vous travaillerez à accélérer notre objectif de favoriser la prospérité dans le monde entier.
  • Vous utiliserez les sites Web gouvernementaux, les ressources professionnelles et l'expertise de l'équipe pour rechercher et fournir la bonne réponse au client dans des termes qu’il comprendra.
  • Il s'agit d'un rôle virtuel en contact avec la clientèle, vous utiliserez donc notre logiciel de communication vidéo de pointe pour interagir avec les clients et vous documenterez vos interactions pour conserver des dossiers précis.
  • En tant qu'expert en impôts, vous avez un minimum de deux (2) ans d'expérience rémunérée en préparation d'impôts professionnels.
  • Il vous sera demandé de fournir votre identifiant de représentant (RepID) de l’ARC pour permettre votre utilisation du service Représenter un client de l'ARC lors de votre intégration réussie.
  • Vous avez de l'expérience dans l'utilisation de logiciels fiscaux professionnels pour préparer et produire des déclarations de revenus personnelles, y compris celles avec des éléments complexes tels que l'emploi, le travail indépendant, les revenus locatifs, les investissements, les formulaires T1135, les revenus étrangers et divers crédits et déductions.
  • Vous êtes passionné par l'idée d'aider les clients à naviguer dans les complexités de la fiscalité et vous vous engagez à améliorer notre marque en ravissant nos clients et en leur donnant les moyens de préparer leurs impôts.
  • Vous possédez d'excellentes compétences en service à la clientèle et vous êtes ravi d'interagir avec les clients via des outils vidéo et audio de manière professionnelle, amicale et confiante.
  • Vous devez être disposé et disponible à travailler selon un horaire flexible avec un minimum de vingt (20) heures par semaine.
  • Ce poste demande une bonne maîtrise de l’anglais et du français. En tant qu’expert en impôt saisonnier bilingue francophone, vous préparerez des déclarations de revenus et offrirez des conseils en temps réel à l’égard d’une variété de questions fiscales à des clients anglophones et francophones de partout au Canada. L’annonce concerne un poste vacant existent.

Responsibilities (English)

  • In this role, you will help our customers complete their taxes using Intuit TurboTax products. By providing tax guidance and reviewing personal tax returns for customers completing their tax return on their own, full service return preparation, and managing product / software inquiries, you will be working toward accelerating our goal of Powering Prosperity Around the World.
  • You will utilize government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer in terms they will understand.
  • This is a virtual, customer-facing role, so you will use our state of the art video communication software to interact with customers, and you will document your interactions to maintain accurate records.
  • As a Tax Expert, you have a minimum of two (2) years of paid professional tax preparation experience.
  • You will be asked to provide your CRA RepID (representative identifier) to allow your use of the CRA Represent a Client service upon successful onboarding.
  • You have experience utilizing professional tax software to prepare and file personal tax returns, including those with complex elements such as employment, self-employment, rental income, investments, T1135 forms, foreign income, and various credits and deductions.
  • You are passionate about helping clients navigate the complexities of taxation, and you’re committed to enhancing our brand by delighting our customers and empowering them to prepare their taxes.
  • You possess excellent customer service skills, and you are excited to interact with customers through video and audio tools in a professional, friendly, and confident manner.
  • You must be willing and available to work a flexible schedule with a minimum of 20 hours per week.
  • This position requires proficiency in both English and French. As a Seasonal French Bilingual Tax Expert, you will prepare tax returns and provide real-time guidance on a range of tax matters to English- and French-speaking clients from across Canada. This posting is for an existing vacancy.
  • Qualifications (French)

  • Expérience dans la préparation de déclarations d'impôts de sociétés (T2).
  • Expérience dans la préparation de déclarations d'impôts du Québec (TP1).
  • Qualifications (English)

  • Experience preparing Business Tax (T2) Returns.
  • Experience preparing Quebec Tax (TP1) Returns.
  • Asset Qualifications (French)

  • Experience preparing Business Tax (T2) Returns.
  • Experience preparing Quebec Tax (TP1) Returns.
  • Asset Qualifications (English)

  • Experience preparing Business Tax (T2) Returns.
  • Experience preparing Quebec Tax (TP1) Returns.
  • Skills & Abilities (French)

  • Expertise fiscale – Démontre une compréhension fondamentale des lois et des concepts fiscaux. Capacité avérée à rechercher des opportunités d'apprentissage supplémentaires pour accroître les connaissances et se renseigner sur les changements d'une année à l'autre.
  • Communication efficace – Utilise des compétences en communication écrite et verbale pour fournir un service de qualité lors des échanges avec les clients. Pratique l'écoute active pour développer l'empathie et comprendre les points de difficulté des clients.
  • Résolution de problèmes complexes – Démontre un engagement à comprendre les problèmes des clients, à tirer parti des outils et des ressources pour assumer une responsabilité totale et résoudre ou escalader le cas échéant, pour un soutien supplémentaire en temps opportun.
  • Recherche / Ingéniosité – Démontre de la curiosité et un intérêt pour l'apprentissage continu. Suit avec confiance les procédures et recherche des ressources pour fournir des solutions appropriées à tous les clients.
  • Compétence technique – Montre un intérêt à se familiariser avec les outils nécessaires pour le rôle et démontre une capacité de base à dépanner les problèmes.
  • As a Tax Expert, you have a minimum of 2+ years of paid professional tax preparation experience. You will be asked to provide your CRA RepID (representative identifier) to allow your use of the CRA Represent a Client service upon successful onboarding.
  • You have experience utilizing professional tax software to prepare and file personal tax returns, including those with complex elements such as employment, self-employment, rental income, investments, T1135 forms, foreign income, and various credits and deductions.
  • You are passionate about helping clients navigate the complexities of taxation, and you’re committed to enhancing our brand by delighting our customers and empowering them to prepare their taxes.
  • You possess excellent customer service skills, and you will find a professional, friendly, and confident manner in interacting with customers via the tools.
  • You must be willing and available to work a flexible schedule with a minimum of 20 hours per week.
  • This position requires proficiency in both English and French. As a Seasonal French Bilingual Tax Expert, you will prepare tax returns and provide real-time guidance on a range of tax matters to English- and French-speaking clients from across Canada. This posting is for an existing vacancy.
  • Skills & Abilities (English)

  • Tax Expertise - Demonstrates a fundamental understanding of tax laws and concepts. Proven ability to seek out additional learning opportunities to increase knowledge and learn about year-over-year changes.
  • Effective Communication - Uses written and verbal communication skills to provide quality service when speaking with customers. Practices active listening to develop empathy and understand customer pain points.
  • Complex Problem Solving - Demonstrates commitment to understanding customer problems, leveraging tools and resources to take extreme ownership and solve or elevate as appropriate for additional support in a timely manner.
  • Research / Resourcefulness - Demonstrates curiosity and interest in continuous learning. Confidently follows procedures and looks for resources to deliver suitable solutions for all customers.
  • Technical Acumen - Shows interest in learning about the tools needed for the role and demonstrates basic ability to troubleshoot issues.
  • Compensation

    Intuit Offre Un Programme De Rémunération Concurrentiel Basé Sur Une Approche De Récompense Liée à La Performance. L’échelle Salariale De Base Prévue Pour Ce Poste Est De 24,50 $ / heure à 33,50 $ / heure à l’Î.-P.-É. 24,50 $ / heure à 33,50 $ / heure en C.-B. 24,50 $ / heure à 33,50 $ / heure en Nouvelle-Écosse. Ce poste est admissible à une prime en argent, à des récompenses en actions ainsi qu’à des avantages sociaux, conformément à nos régimes et programmes applicables (voir plus de détails sur notre rémunération et nos avantages à Intuit® : Carrières | Avantages sociaux). La rémunération offerte est établie en fonction de facteurs tels que les connaissances liées au poste, les compétences, l’expérience et le lieu de travail. Afin d’assurer l’équité salariale de façon continue, Intuit effectue des comparaisons régulières selon les catégories d’origine ethnique et de genre.

    Intuit Provides a Competitive Compensation Package With a Strong Pay For Performance Rewards Approach. The Expected Base Pay Range For This Position Is PEI $24.50 / hour - $33.50 / hour BC $24.50 / hour - $33.50 / hour Nova Scotia $24.50 / hour - $33.50 / hour This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit® : Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

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    Tax Preparer • Red Deer, AB, CA

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