PLM Systems Support & Deployment Analyst

PLM Systems Support & Deployment Analyst

Contract Duration : 12 months with a possibility of extension

Pay Rate : $50-60 / hour as T4 or INC (Negotiable)

Job Title : PLM Systems Support & Deployment Analyst

Position Overview

The PLM Systems Support & Deployment Analyst is a key role designed to bridge the gap between technical teams and frontline support. By proactively addressing recurring issues, leading structured testing, and delivering effective training, this role reduces helpdesk ticket volume and ensures smoother tool deployments. The Analyst will strengthen the feedback loop between users, support, and developers—resulting in more efficient processes, improved system usability, and higher user satisfaction.

Why This Role Matters

• Drives structured regression and user acceptance testing (UAT) for tool changes that impact Data Management workflows.
• Validates that system changes align with business rules and processes before release.
• Improves training and documentation consistency to support user adoption of new features.
• Identifies root causes of recurring issues and feeds insights back to development.
• Reduces helpdesk tickets by addressing issues through proactive training and process updates.
• Accelerates tool deployment cycles by minimizing missed requirements and overlooked defects.
• Ensures higher test coverage with repeatable, well-defined test cases.
• Strengthens collaboration between users, support, and developers to deliver user-driven enhancements.

Key Responsibilities

Test Planning & Execution

Tool Deployment & Release Support

Application Packaging & Deployment

Training & User Support

Administrative & Process Support

Qualifications

Education

Experience

Employment type

Job function

Industries

Referrals increase your chances of interviewing at Morson Talent (Canada & USA) by 2x

Get notified about new System Support Analyst jobs in Laval, Quebec, Canada.

#J-18808-Ljbffr