NOC Specialist

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

Rogers is seeking a NOC Specialist, Core and Enterprise IP responsible for the Tier 3 Operations located in the epicentre of Rogers Core Networks. Reporting to the Manager of the Enterprise and Core Data NOC at the Rogers Park Brampton Campus, the main job function includes Incident Management of network events affecting Rogers customers and services.

This position requires working in a 24x7 work environment.As part of the recruitment process, successful candidates will be required to complete criminal and credit background checks.

What you will be doing:

• Analyzing complex incidents with advanced tools and cutting-edge technology
• Developing and mapping out service level diagnostic workflows for logic in automation
• Mapping out end to end service flows for detailed triage and diagnostics at an elevated troubleshooting thought process
• Provide Tier 3 centralized operations for Rogers Core Data networks and services supporting residential and business customers 24X7X365
• Working with advanced network telemetry to build KPI use cases for effective trend analysis
• Lead incidents to resolution collaborating directly with the appropriate internal/external support groups, ensuring all customer and Network MTTR's and SLA's are met
• Engaging in continuous improvement through change and incident forums
• Monitor change control activities to ensure all planned network events are transparent as possible to the end customer
• Requires holistic understanding of the Rogers network and a strong technical capability to assess impact to services and customers
• Execute the Network Notification process to ensure communication of all Critical, Severe, or Major network customer impacting events and threats to appropriate stakeholders
• Active on disaster recovery/pre-plan implementation and tabletop exercises
• Develop and document any department procedures needed for troubleshooting

What you have:

• Degree in Electronics/Telecommunications or equivalent academic qualification
• Experience in a Network Management environment is preferred including fault/performance management
• Understanding and experience in a break/fix environment with GPON/DOCSIS 3.1, MPLS, BGP, OSPF, IS-IS
• Comprehensive knowledge of servers, DNS, DHCP, and cloud computing with VMware
• Extensive knowledge of routing and switching in multi-vendor environments; Cisco, Juniper, and Alcatel
• Understanding of the fault/trouble management, notification and escalation processes is preferred
• Experience with wireless networks and security is an asset.
• Excellent communication, collaboration and interpersonal skills.
• Network programming experience using scripts, python, API’s is preferred
• Exceptional organization skills, PC literate & extensive knowledge of MS Office suite of collaboration tools
• Ability to thrive in a dynamic 24/7 environment

What’s in it for you?
We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

• Competitive salary & annual bonus
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Paid time off for volunteering
• Company matching contributions to charities you support
• Growth & Development Opportunities:
  • My Path: self-driven career development program
  • Rogers First: priority in applying to internal roles of interest
• Wellness Programs:
  • Homewood employee & family assistance program
  • Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
  • Low or no-cost fitness membership with access to virtual classes
• Our commitment to the environment and diversity:
  • Work for an organization committed to environmental protection
  • Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position) Work Location: 8200 Dixie Rd (341), Brampton, ON
Travel Requirements: Up to 10%
Background Check(s) Required: Criminal Record and Credit Check
Posting Category/Function: Technology & Information Technology
Requisition ID: 303975