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Client Service Coordinator
Client Service CoordinatorMonark • White Rock, BC, CA
Client Service Coordinator

Client Service Coordinator

Monark • White Rock, BC, CA
30+ days ago
Job type
  • Full-time
  • Permanent
Job description

White Rock, British Columbia, Canada

Posted 3 days ago – Be among the first 25 applicants.

Client Service Coordinator – Operations & Customer Success

Employment Type : Permanent - Full-Time

Minimum Experience : Entry-level

Compensation : $50,000 – $60,000

At Group Medical, we are committed to helping great ideas reach their fullest potential. Our diverse team delivers innovative solutions across both emerging and established business sectors, with a focus on creating meaningful impacts in the communities we serve.

Key Responsibilities

Client Support

  • Manage inbound and outbound calls to assist clients.
  • Guide clients through onboarding, including portal registration and information verification.
  • Address client questions and concerns with empathy, patience, and professionalism.
  • Build strong relationships and maintain ongoing communication to ensure a positive experience.

Program Coordination

  • Assess individual cases to determine the most appropriate solutions.
  • Coordinate with external partners and service providers as needed.
  • Monitor progress and ensure timely follow-up and resolution for each case.
  • Compliance and Documentation

  • Uphold confidentiality and follow privacy standards in all interactions.
  • Maintain accurate records of client communication, case updates, and next steps.
  • Stay informed on current processes, programs, and tools to support access and service delivery.
  • Qualifications and Skills

    Required

  • 1+ year of experience in customer service, advocacy, or support roles.
  • Strong communication skills—both verbal and written—with a high level of empathy.
  • Comfortable navigating web-based systems and internal platforms.
  • Organized, proactive, and able to work independently in a fast-paced environment.
  • Professionalism and discretion in handling sensitive or confidential information.
  • Preferred

  • Experience in support services or case coordination.
  • Familiarity with privacy standards and best practices for data protection.
  • Bilingual or multilingual skills are an asset.
  • What We Offer

  • Meaningful Work : Help people gain access to essential and often life-enhancing services.
  • Autonomy & Ownership : A chance to shape how this role evolves in a growing organization.
  • Supportive Culture : Work with leaders who value empathy, accountability, and your growth.
  • Long-Term Opportunity : This is a permanent position with room to grow and develop.
  • #J-18808-Ljbffr

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    Client Service Coordinator • White Rock, BC, CA

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