Client Service CoordinatorMonark • White Rock, BC, CA
Client Service Coordinator
Monark • White Rock, BC, CA
Il y a plus de 30 jours
Type de contrat
- Temps plein
- Permanent
Description de posteAssess individual cases to determine the most appropriate solutions. Coordinate with external partners and service providers as needed. Monitor progress and ensure timely follow-up and resolution for each case. Uphold confidentiality and follow privacy standards in all interactions. Maintain accurate records of client communication, case updates, and next steps. Stay informed on current processes, programs, and tools to support access and service delivery. 1+ year of experience in customer service, advocacy, or support roles. Strong communication skills—both verbal and written—with a high level of empathy. Comfortable navigating web-based systems and internal platforms. Organized, proactive, and able to work independently in a fast-paced environment. Professionalism and discretion in handling sensitive or confidential information. Experience in support services or case coordination. Familiarity with privacy standards and best practices for data protection. Bilingual or multilingual skills are an asset. Meaningful Work : Help people gain access to essential and often life-enhancing services. Autonomy & Ownership : A chance to shape how this role evolves in a growing organization. Supportive Culture : Work with leaders who value empathy, accountability, and your growth. Long-Term Opportunity : This is a permanent position with room to grow and develop.
White Rock, British Columbia, Canada
Posted 3 days ago – Be among the first 25 applicants.
Client Service Coordinator – Operations & Customer Success
Employment Type : Permanent - Full-Time
Minimum Experience : Entry-level
Compensation : $50,000 – $60,000
At Group Medical, we are committed to helping great ideas reach their fullest potential. Our diverse team delivers innovative solutions across both emerging and established business sectors, with a focus on creating meaningful impacts in the communities we serve.
Key Responsibilities
Client Support
- Manage inbound and outbound calls to assist clients.
- Guide clients through onboarding, including portal registration and information verification.
- Address client questions and concerns with empathy, patience, and professionalism.
- Build strong relationships and maintain ongoing communication to ensure a positive experience.
Program Coordination
Compliance and Documentation
Qualifications and Skills
Required
Preferred
What We Offer
#J-18808-Ljbffr
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Service Coordinator • White Rock, BC, CA
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