Sr Business Systems Analyst

Company : CGL

Department : Digital and Advisor Tech

Employment Type : Regular Full-Time

Work Model : Remote

Language : This role operates in English.

The Opportunity :

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy.

That's why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose.

The best part is that you will work with people that care passionately about you, our clients and our communities.

We are driving a transformation in the insurance industry, one that leverages our cooperative values and builds a digital enterprise that stands out in an increasingly crowded digital world.

Our Digital & Advisor Technology team uses the same state-of-the-art technology, development practices and processes as leaders in the market and helps you grow your career by supporting you with a culture that makes it easier to get things done.

The best part is that you will work with people that care passionately about you, our clients, our company and our higher social purpose.

As the Senior Business Systems Analyst you will be part of a fast-paced technology operations team dedicated to supporting both digital and contact centre transformation initiatives.

You will work closely with stakeholders to develop detailed specifications, ensuring they translate business needs into precise and actionable technical documentation that aligns with digital standards and supports agile development.

Additionally, you will manage incidents effectively to minimize disruptions and drive continuous improvement in response protocols.

Finally, you will assist in the implementation of new applications, enhancements or upgrades to achieve program objectives in alignment with business and technology strategies.

How you will create impact :

• Consulting with stakeholders to gather, document and translate clear and concise specifications, processes, workflows, issues and risks into actionable technical documentation.
• Supporting the software development life cycle across the stages involved in creating, deploying and maintaining the digital and contact centre applications including contributing to quality assurance as required.
• Leading and coordinating incident and problem management processes across the technology stack with experience in interpreting system output logs to ensure timely resolution of critical issues, minimizing downtime and impact on business operations.
• Maintaining and documenting application catalogs capturing the current state of applications.
• Mentoring and providing guidance to the team, identifying quality improvement and efficiency opportunities to enhance the overall service delivery and operational effectiveness.

How you will succeed :

• You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.
• You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
• You have strong communication skills to clearly convey messages and explore diverse points of view.
• You build trusting relationships and provide guidance to support the development of colleagues.

To join our team :

• You have five years of experience as a lead Senior Business Systems Analyst, with a proven record of delivering results and working effectively in an agile environment.
• You have a post-secondary degree in Business, Computer Science or a related field, providing a robust technical foundation for the role.
• You have ITIL v3 or v4 certification.
• You have CBAP or BPM certification.
• You have excellent business and systems knowledge including comprehension of applications, procedures, workflows and output logs.
• Working experience with site reliability engineering tools (Splunk, Dynatrace or Azure) is an asset.

What you need to know :

You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What's in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.

g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.