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Network Specialist
Network SpecialistE-Comm 9-1-1 • Vancouver, BC, CA
Network Specialist

Network Specialist

E-Comm 9-1-1 • Vancouver, BC, CA
25 days ago
Job type
  • Full-time
  • Permanent
Job description

Network Specialist

  • Vancouver, British Columbia

WHO WE ARE

As a recognized leader in emergency communications, E-Comm is an organization that provides first responders and the public with critical life-safety services in communities across Our people are passionate about their work and public safety. We operate two emergency communications centres - one located in Vancouver and one in Saanich. E-Comm also provides integrated police, fire call taking, dispatch services to more than 70 police and fire departments, and owns / operates the largest multi-jurisdictional, tri-service wide-area radio network in We are proud to serve communities across this beautiful province through our four operational and administrative locations in Vancouver, Burnaby and Saanich. Learn more at At E-Comm 9-1-1, we are committed to building a diverse and inclusive workforce that represents the many communities that we proudly serve.

OUR VALUES

RESPECT | ACCOUNTABILITY | INTEGRITY | SERVICE | COLLABORATION

We are seeking an additional experienced Network Specialist to join our highly technical Network Services team.

Reporting to the Network Supervisor, the Network Specialist plays a key role in ensuring the stability, security, and performance of public safety and critical 911 voice networks. This position is responsible for providing second-level network support, troubleshooting advanced network issues, performing proactive maintenance, and documenting network activities. The Network Specialist will also participate in the implementation, support, tuning, and management of enterprise-wide, life-critical networks and services, helping to maintain E-Comm's high standards of reliability for its partners.

Key to your success will be proven experience with VPN, Cloud networks, routing protocols, Cisco ISE, CISCO switches / routers and Paulo Alto firewalls. This position offers a unique opportunity to contribute to E-Comm’s life-critical network services, supporting public safety across our community.

Key Responsibilities :

  • Network Performance Monitoring & Troubleshooting : Continuously monitoring network performance, proactively addressing issues, and conducting tuning to align with service agreements
  • Configuration & Maintenance : Analyzing, configuring, and resolving network-related issues security and performance metrics) to ensure network responsiveness, efficiency, and stability; working alongside the Senior Network Specialist to implement equipment changes and configurations
  • Incident & Problem Management : Providing second-level support, performing incident diagnosis and root cause analysis on system performance issues; maintaining accurate records, documents, and statistics related to network operations and incident resolutions
  • Technology & Best Practice Awareness : Staying current with evolving network technologies, best practices, security threats, and protection mechanisms to ensure optimal network safety and performance
  • Documentation & Communication : Preparing and maintaining various technical documents and records; effectively communicating technical concepts, advice, and presentations to internal and external stakeholders
  • What you will bring :

  • Degree in Computer Science, Network Engineering, or a related engineering discipline, or a combination of equivalent training and hands-on experience will also be considered
  • Cisco Certified Network Associate (CCNA) certification is required
  • CCNP Certificate would be advantageous
  • ITIL Foundation v3 (or later) accreditation is preferred
  • In-depth knowledge of network technologies and standards, including switches, routers, firewalls, VPN, encryption, routing protocols, high availability protocols, and virtualization technologies
  • Cloud networking experience would be an asset
  • Strong ability to troubleshoot complex network issues, perform testing, and conduct root cause analysis to address network challenges effectively
  • Proven ability to establish and maintain effective working relationships with internal teams, customers, and external partners
  • Excellent verbal and written communication skills, with the ability to translate complex technical concepts into clear advice and presentations
  • Ability to manage tasks and responsibilities with minimal supervision, prioritizing network stability and performance
  • Security Requirements :

    As a condition of employment at E-Comm, the required Police Security Clearance applicable to the position must be acquired and maintained. This is a process carried out by our law enforcement partner agencies, facilitated by E-Comm. The minimum residency in Canada to qualify for this position, as established by our law enforcement partner agencies, is 5 years.

    To qualify for this process, a candidate may be either a Canadian Permanent Resident or Canadian Citizen. We regret any candidates under Student, Visitor, or Work Visas are not eligible for consideration.

    What we offer :

  • Meaningful work - work with a sense of purpose, supporting the public and first-responders
  • Competitive salary - with the opportunity for increases
  • 4 weeks’ vacation to start
  • Eligibility to participate in our Personal Time-Off Program
  • 100% paid extended health and dental benefits
  • Pension – employer matched contributions to Municipal Pension Plan, a defined benefits plan
  • Career development - we are supportive in developing your skills while pursuing your career at E-Comm
  • Vaccination Policy : E-Comm 911 has a vaccination policy that is currently suspended. However, should the policy be reinstated, it will be a requirement for all current and future employees.

    Job Details :

  • Number of positions : 1
  • Job status : Regular Full-Time
  • Hours of work : Monday to Friday, 40 hours per week
  • Wage / Salary : P3 $105,000 to $128,000 depending on experience
  • Department : Technology Services
  • Location : E-Comm Lower Mainland (3301 Pender Street, Vancouver, BC) / Hybrid
  • CLOSING DATE FOR APPLICATIONS : Open until filled
  • We are committed to accommodating persons with disabilities during the recruitment process and we will provide reasonable accommodations as requested. If you require assistance or accommodation due to a disability, please email

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    Network Specialist • Vancouver, BC, CA

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