VIP Host Supervisor

Description

Position at Grand Villa Casino

Job Type : Casual

Hourly Wage $21.21 Incoming professionals with relevant casino work experience may be subject to higher wages.Premium for Night Shift (22 : 00-06 : 00) $1.00 / hour

The Gateway to Your Future

The purpose of the position is to effectively supervise all VIP Room Hosts to ensure outstanding customer service is provided at all times and that VIP and company policies and procedures are followed.

The position also undertakes initiatives to attract and retain business.

We Provide

• Full benefits package for full-time employees
• Retirement savings plan
• Exciting, supportive and fun work environment
• Family and friends discounts on travel, tech, food, beverage, and fitness
• Development and training opportunities

Key Responsibilities

Supervises VIP Room Hosts, providing instruction and direction as needed, coordinating break times, and monitoring compliance with policies and procedures.

Completes or reviews payroll and human resources paperwork as required.

• Coaches and mentors VIP Room Hosts to ensure that they are competent in their functions.
• Serves as a dynamic and energetic leader, fostering teamwork, employee morale, motivation and open communication.
• Sets an example of excellent customer service standards for all staff.
• Creates or reviews VIP Room Host schedules to ensure efficient labour usage.
• Monitors the arrival, stay, and departure of VIP Room guests to ensure that customer service exceeds expectations and all aspects of the visit are successful coordinated.
• Resolves issues or complaints in a calm, professional and discreet manner.
• Maintains a thorough understanding of our most valued VIP Room guests.
• Develops relationships with players and player group representatives, and encourages continuous improvement of team relationships with current and potential guests as well.
• Maintains current knowledge of products, events, promotions and general information relating to the VIP Rooms, general gaming floor and the property.
• Ensures that the VIP Room is kept in an impeccable condition at all times.

What You Bring

• High School Diploma or GED Certification
• 2 years of customer service / hospitality industry experience
• 1 year of supervisory experience
• Experience working with VIP guests an asset
• Proven leadership skills
• Excellent communication (verbal and written) and interpersonal skills
• Ability to maintain confidential and action sensitive issues with discretion
• Ability to multi-task and work under pressure
• Foreign language skills an asset (preference for Asian languages)
• Proficient in Microsoft Word, Excel, and Outlook

Why Work for Us?

Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 27 locations.

Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it’s like to be on a team that values your vision, skill and energy.

Get to Know Gateway

Gateway Casinos & Entertainment Limited ( Gateway ) is one of the largest and most diversified gaming and entertainment companies in Canada.

Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms.

Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio.

A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers.

Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley's Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada.