Information Technology Support Analyst

This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$30.00 / hr - CA$33.00 / hr

Support Analyst

Insight Global is looking for a Support Analyst to deliver exceptional technical support and create a seamless technology experience. You’ll work in a fast-paced environment, supporting hardware, software, and networking needs while collaborating with internal teams and external vendors.

What You’ll Do

• Provide hands‑on support for Windows and Mac OS environments.
• Configure and troubleshoot hardware (MacBooks, Lenovo laptops, desktops, iPads, printers, video conferencing equipment).
• Manage user accounts and systems via Active Directory , Azure AD , MS Admin Centre , Exchange Admin Centre .
• Support networking (LAN / WAN / Wireless) and tools like Cisco Meraki , PaperCut , JAMF , Intune , Zoom .
• Use ticketing systems ( ServiceNow , JIRA ) to manage workload and ensure timely resolution.
• Collaborate with vendors and internal teams to resolve complex issues.
• Advocate for end users by delivering clear, empathetic, and solution‑oriented support.

What We’re Looking For

Nice to Have

Seniority level

Employment type

Job function

Burnaby, British Columbia, Canada 2 weeks ago

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