Talent.com
Distributor Service Representative
Distributor Service RepresentativeECCO Supply™ • Red Deer
Distributor Service Representative

Distributor Service Representative

ECCO Supply™ • Red Deer
30+ days ago
Job type
  • Full-time
Job description

The Distributor Service Representative will provide technical assistance for our different equipment brands and deliver instructions and training to our customers and staff members. This role will receive ongoing factory training and direction to assist customers with the proper installation, service, and repair of our major equipment lines; as well as reduce warranty claims and protect the reputation of the brands.

Division

ECCO Supply

Reporting structure

Reports to : Regional Director of Sales Branch Operations, or designate

Key Responsibilities

General Duties :

  • Make a personal commitment to consistently provide superior candidate experience improve ECCO’s employer brand in the market
  • Maintain good working relationship with all co-workers and ECCO employees
  • Read and comply with ECCO’s Human Resources Policies and Procedures
  • Read and comply with ECCO’s Health & Safety Policies and Procedures
  • Assist in the success of ECCO’s Safety Program with suggestions, by setting a good example, and by ensuring that safety is at the forefront of your actions while at work

Training :

  • Work with both ECCO employees and vendors to develop training sessions to educate them on major HVAC equipment brands; as well as identify skills or knowledge gaps that need to be addressed
  • Develop training curriculum, tests, and assignments; as well as plan and implement educational activities and events
  • Conduct training sessions at ECCO’s Supply branches, customer’s locations, and training centers as needed
  • Ensure supplies and resources for lectures and presentations are available
  • Technical Support :

  • Assist customers by phone, via email, and in-person; as well as evaluate and troubleshoot operational problems as needed
  • Test and evaluate new technologies
  • Support the roll-out of new products and product lines as needed
  • Prepare and provide product demonstrations for customers
  • Act as a liaison between inspectors and customers in settling any potential disputes
  • Provide specs, installation, and operations materials to customers
  • Distributor Service Representative

  • Maintain strong relationship with all current and potential customers and vendors
  • Identify improvements and modifications to departmental procedures
  • Process warranties in order to improve sales and customer satisfaction
  • Provide timely and accurate customer feedback
  • Continuously develop and upgrade education / product knowledge and applications, including features, benefits, warranties and limitations including attending training in order to efficiently service our customers
  • Stay informed regarding special promotions, industry trends, and product offering; as well as company policies affecting the business relationship
  • Attend various meetings, conferences, and industry trade shows approved by ECCO Supply management
  • Travel as needed
  • Participate in yearly inventory count
  • Provide progress reports to the Regional Director of Sales Branch Operations as required
  • Other duties as deemed necessary by Management
  • Due to the dynamic nature of this Company the duties and responsibilities may reasonably change from time to time.

    Qualifications :

  • 3+ Years of sales experience in the building materials industry or an equivalent combination of two years of HVAC sales, education, training, and experience
  • Outstanding communication skills, both written and oral, including the ability to communicate with all levels of the organization
  • Ability to communicate technical product information to customers and ECCO employees
  • Demonstrated ability to lead people and get results through others
  • Attention to detail and good problem-solving skills
  • Work with a high degree of integrity and a sense of urgency
  • Troubleshooting skills and problem-solving skills
  • Strong computer skills
  • A current driver’s License and clean driving abstract
  • Create a job alert for this search

    Distributor Service Representative • Red Deer

    Similar jobs
    TELUS Sales Associate - 4L Red Deer

    TELUS Sales Associate - 4L Red Deer

    4L Communications Inc. • Red Deer
    Full-time
    L Communications is a family-owned and operated TELUS dealer with 21 locations across Manitoba, Saskatchewan, and Alberta. We're looking for an energetic, motivated individual to join our Red Deer t...Show more
    Last updated: 19 days ago • Promoted
    Outside Sales Representative

    Outside Sales Representative

    LKQ • Ponoka
    Full-time
    Outside Sales Representative page is loaded## Outside Sales Representativeremote type : On-Sitelocations : HMAB Home Alberta, Canada : 8488 Ponoka, AB - KAOtime type : Full timeposted on : Pos...Show more
    Last updated: 23 days ago • Promoted
    Equipment Listings Specialist

    Equipment Listings Specialist

    Fleet Works • Red Deer
    Full-time +2
    A local equipment management company in Red Deer is seeking a detail-oriented individual for a part-time, temporary position. The role involves inspecting equipment, documenting technical details, p...Show more
    Last updated: 23 days ago • Promoted
    Personal Lines Insurance Broker - Client Service Pro

    Personal Lines Insurance Broker - Client Service Pro

    Ing & McKee Insurance • Red Deer
    Full-time
    A local insurance brokerage in Red Deer is seeking a Personal Lines Insurance Broker to provide service and expertise in quoting and writing policies for valued clients. Candidates should possess a ...Show more
    Last updated: 7 days ago • Promoted
    Field Sales Representative

    Field Sales Representative

    Kognitive Marketing Inc • Red Deer
    Full-time +1
    Kognitive Sales Solutions, is seeking highly motivated sales-oriented individuals who can create excitement and connections with consumers in-store. As a Field Sales Representative, you will be educ...Show more
    Last updated: 4 days ago • Promoted
    TELUS Sales Associate - 4L Red Deer

    TELUS Sales Associate - 4L Red Deer

    4L Communications Inc. - Authorized TELUS Dealer • Red Deer
    Full-time
    Join the 4L Communications Team!.L Communications is a family-owned and operated TELUS dealer with 21 locations across Manitoba, Saskatchewan, and Alberta. We're looking for an energetic, motivated ...Show more
    Last updated: 21 days ago • Promoted
    Talent Pool : Senior Service Designers - Outwitly Inc.

    Talent Pool : Senior Service Designers - Outwitly Inc.

    Outwitly Inc. • red deer, ab, ca
    Full-time
    UX and service design talent solutions partner, consultancy and industry leader committed to improving human experiences. Established in 2016, we have worked with clients across North America to cha...Show more
    Last updated: 16 days ago • Promoted
    Frito Lay Didsbury / Olds Route Sales Representative

    Frito Lay Didsbury / Olds Route Sales Representative

    PepsiCo Deutschland GmbH • Red Deer
    Full-time
    As a Route Sales Representative at Frito Lay Canada, there are two main accountabilities : (1) selling and developing the business and (2) servicing customers through delivery and merchandising.You ...Show more
    Last updated: 23 days ago • Promoted
    Talent Pool : Senior Service Designers - red deer

    Talent Pool : Senior Service Designers - red deer

    Outwitly Inc. • red deer, ab, ca
    Full-time
    UX and service design talent solutions partner, consultancy and industry leader committed to improving human experiences. Established in 2016, we have worked with clients across North America to cha...Show more
    Last updated: 16 days ago • Promoted
    Cardiometabolic Health Sales Consultant | Red Deer

    Cardiometabolic Health Sales Consultant | Red Deer

    Peak Pharma Solutions Inc. • Red Deer
    Full-time
    A leading healthcare company in Red Deer, AB, is looking for a Sales Consultant – Cardiometabolic Health.The role requires strong relationship-building skills and a minimum of 5 years in pharmaceut...Show more
    Last updated: 30+ days ago • Promoted
    Agriculture Parts & Service Sales Pro – Field Outreach

    Agriculture Parts & Service Sales Pro – Field Outreach

    Brandt Group of Companies • Ponoka
    Full-time
    A leading agricultural products company is seeking an Outside Parts & Service Representative in Ponoka, Alberta.The role focuses on promoting agricultural parts and services, developing relationshi...Show more
    Last updated: 5 days ago • Promoted
    Sales Specialist, Healthcare & Senior Living (Red Deer, AB)

    Sales Specialist, Healthcare & Senior Living (Red Deer, AB)

    Sysco Canada Inc. • Red Deer
    Full-time
    Sysco is the global leader in foodservice distribution.With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves...Show more
    Last updated: 5 days ago • Promoted
    Service Associate, Personal Insurance - Red Deer

    Service Associate, Personal Insurance - Red Deer

    Acera Insurance Services Ltd. • Red Deer
    Full-time +1
    Service Associate, Personal Insurance - Red Deer.As an employer of choice, Acera Insurance offers an outstanding workplace and employee culture that creates valuable opportunities for all employees...Show more
    Last updated: 23 days ago • Promoted
    Sales Specialist, Healthcare & Senior Living (Red Deer, AB)

    Sales Specialist, Healthcare & Senior Living (Red Deer, AB)

    FHLB Des Moines • Red Deer
    Full-time
    Sales Specialist, Healthcare & Senior Living (Red Deer, AB) page is loaded## Sales Specialist, Healthcare & Senior Living (Red Deer, AB)locations : Sysco Calgarytime type : Full timeposted on : ...Show more
    Last updated: 5 days ago • Promoted
    Customer Service Associate

    Customer Service Associate

    Savers / Value Village • Red Deer, AB, CA
    Full-time +1
    Job Title : Customer Service Associate.As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goo...Show more
    Last updated: 30+ days ago
    Group Sales Account Executive | Red Deer (Hybrid)

    Group Sales Account Executive | Red Deer (Hybrid)

    ABC Benefits Corporation • Red Deer
    Full-time
    A leading health coverage provider in Red Deer is seeking an experienced Account Executive to promote their services within local communities. This role involves soliciting new business, managing ex...Show more
    Last updated: 23 days ago • Promoted
    Growth-Oriented Team Lead, Professional Services

    Growth-Oriented Team Lead, Professional Services

    Colliers Project Leaders | Canada • Red Deer
    Full-time
    A leading professional services firm is seeking a Team Lead in Red Deer, Alberta.This role involves overseeing business unit operations, leading teams, and fostering growth in the local market.You'...Show more
    Last updated: 23 days ago • Promoted
    Talent Pool : Senior Service Designers

    Talent Pool : Senior Service Designers

    Outwitly Inc. • red deer, ab, ca
    Full-time
    UX and service design talent solutions partner, consultancy and industry leader committed to improving human experiences. Established in 2016, we have worked with clients across North America to cha...Show more
    Last updated: 16 days ago • Promoted