Service Advisor

Job Summary

United Motorz is seeking an experienced and motivated Service Manager / Service Advisor to join our in-house mechanic shop. Most of our work supports our used car dealership through inspections, repairs, and reconditioning. We’re also expanding our retail service business, and we need a strong team player who can help grow that department while keeping daily shop operations running smoothly.

Our facility includes 8 hoists, 6 technicians, 1 parts advisor, and a hands-on service manager. This position is ideal for someone who understands shop flow and can work effectively with both internal departments and retail customers.

Key Responsibilities

• Manage repair orders for reconditioning and safety inspections
• Work closely with technicians to prioritize internal jobs
• Coordinate with the parts advisor to ensure timely parts sourcing
• Maintain accurate service records for all vehicles
• Provide excellent customer service for walk-in and retail clients
• Prepare clear estimates and provide regular updates to customers
• Help improve processes for internal and customer-pay repairs
• Communicate with the sales department about urgent internal work

Qualifications

• 3+ years as a Service Advisor or Service Writer
• Strong understanding of mechanical repairs and used vehicle inspections
• Experience with internal and customer work orders (an asset)
• Excellent communication and multitasking abilities
• Proficiency with shop management systems (AutoLeap, RO software, etc.)
• Team-oriented; able to work with technicians, parts, and sales
• Valid driver’s license and clean driving record
• Service advisor experience: 2 years (required)
• Marketing automation: 1 year
• Automotive sales industry regulations: 1 year

What We Offer

• Competitive pay + performance bonuses
• Health and dental benefits (after probation period)
• Supportive, team-focused environment
• Opportunity to help build a growing retail service department
• Ongoing training and development
• On-site parking

Work Location

• In person (Cambridge, ON)