Technical Writer

TECHNICAL WRITER OPPORTUNITY

INTERVIEW PROCESS

• Virtual interview with manager. One or more team members may also be present.
• Assessment questions below to determine experience. Applicant may also be asked to develop a procedure from a draft document.
• Work Hours : 8 : 00 a.m. to 5 : 00 p.m. (37.5 hr / week) some projects may require overtime

THE PROJECT

This position requires a technical writer with advanced Microsoft Word experience and basic SharePoint skills. The successful candidate will fill a position to support the NA Collections Document Control team by fulfilling change requests and following established Document Control procedures to develop and edit procedures, process documents, and customer-facing letters.

Responsibilities also include managing the SharePoint based review and approval workflow for these documents.

Project includes but is not limited to :

• Developing and editing new and existing documentation
• Managing review and approval workflows using SharePoint tools
• Working with internal and external teams to develop documentation

KEY SKILLS

• Advanced skills in Microsoft products : Applicant must have extensive experience using advanced features of Word and SharePoint, such as styles, creating templates and forms, creating bookmarks and hyperlinks, developing fields, and using review features.
• Advanced English writing and editing skills; ability to proofread and implement perfect grammar, spelling, and punctuation.
• Strong keyboarding skills, with the ability to type 60 to 90 words per minute.
• Basic SharePoint skills
• Experience in at least one programming language is a plus.
• French fluency is a plus for Canadian-based documents.

EDUCATION AND EXPERIENCE

• Two to four years’ technical writing experience
• Bachelor’s degree required : Technical Communications or Technical Writing degree is ideal; an English degree is acceptable.
• Experience working for a financial institution or in procedure writing is preferred

NOTES

• The position requires advanced Microsoft Word skills.
• The position requires basic SharePoint experience.
• Only candidates with a college degree will be considered.
• Candidate must be detail orientated and exhibit exceptional accuracy.
• Candidate must have experience and feel comfortable working with senior managers, officers, lawyers, and subject matter experts to obtain content information and facilitate reviews and approvals.
• Candidate must be able to manage time and priorities, working independently and asking for direction when appropriate.

IF APPLYING FOR THIS POSITION : Please answer these questions and attach them to the application along with your most recent resume.

CANDIDATE ASSESSMENT QUESTIONS

1) Describe your experience using advanced Microsoft Word functions.

2) Describe your experience in gathering information and developing a draft procedure document.

3) How do you handle tight project deadlines, or how do you handle competing assignments, daily tasks, and other responsibilities? Provide some examples.