Business Change Specialist

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DSV encourages inclusivity and is committed to diversity in the workplace, welcoming applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed and to support candidates with disabilities throughout the recruitment process.

Summary

The Business Change Specialist supports the national rollout of Tango while continuing to provide operational support for CW1 where no‑go customers remain active. The role combines operational implementation, system readiness, myDSV support, reporting, organizational change, data quality, and KPI enablement. It acts as a national resource with authority to drive process readiness and adoption across all Canadian Air and Sea branches, ensuring consistent use of Tango, proper use of CW1 for no‑go customers, and reliable reporting across systems.

Key Duties And Responsibilities

Change Management and National Readiness

• Lead staff readiness for Tango across all Canadian stations.
• Communicate system changes, updates, and requirements.
• Align stakeholders across Branches, P&O, Finance, Product, IT, and IMO.
• Track readiness progress and elevate risks to leadership.
• Support delivery of national go‑live and hypercare.

System Migration, TMS Bridge, and Process Standardization

Operational Deployment, SOP Alignment, and Field Support

myDSV Support, Reporting, and Analytics

Training, Refresh Training, and KPI Enablement

Cross Functional Coordination

Reporting, Documentation, and Issue Management

Quality, Health & Safety

Qualifications

Education and Experience

Skills and Competencies

Language and Computer Skills

Working Conditions

Physical Demands

Seniority Level

Associate

Employment Type

Full‑time

Job Function

Other

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