information technology (IT) support technician
- Education : College / CEGEP
- Experience : 1 year to less than 2 years
Work setting
Private company, corporation or industry
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Computer and technology knowledge
- MS Office
- MS Windows
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Attention to detail
- Sitting
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Organized
- Ability to multitask
- Time management
Screening questions
Do you have previous experience in this field of employment?
Other benefits
- Paid time off (volunteering or personal days)
- Parking available
- Work Term : Permanent
- Work Language : English
- Hours : 30 to 40 hours per week
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