- Education : Secondary (high) school graduation certificate
- Experience : Experience an asset
Work setting
Hotel, motel, resort
Tasks
- Register arriving guests and assign rooms
- Resolve complaints and claims
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Exchange foreign currency
- Process guests' departures, calculate charges and receive payments
- Maintain an inventory of vacancies, reservations and room assignments
- Answer telephone and relay telephone calls and messages
- Assist clients / guests with special needs
- Provide customer service
Personal suitability
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Organized
- Reliability
Support for newcomers and refugees
Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and / or refugees
Support for youths
Provides awareness training to employees to create a welcoming work environment for youth
Support for Indigenous people
- Provides cultural competency training and / or awareness training to all employees to create a welcoming work environment for Indigenous workers
- Work Term : Permanent
- Work Language : English
- Hours : 35 to 40 hours per week
hotel front desk clerk
Provide information on hotel facilities and services. ...
front desk clerk, hotel
Secondary (high) school graduation certificate.Register arriving guests and assign rooms.Process group arrivals and departures.Take, cancel and change room reservations.Provide general information about points of interest in the area.Process guests' departures, calculate charges and receive payments...
Front Desk Agent
Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Meet with the departing Front Desk Agent to review business status, follow up items and any guest related pending tasks. Promote positive guest relations to all individuals ...
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